Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Scheduling Analyst supports enterprise-wide workforce efficiency by developing data-driven staffing plans and property-specific schedules that align with business demand, service standards, and labor requirements. Working cross-functionally with Operations, HR, and Finance, the role ensures optimal labor deployment, compliance with policies and union agreements, and consistent service delivery across gaming and hospitality operations at a specific property
Reports to Regional Manager of Centralized Scheduling with a dotted line reporting structure to Property Finance and President.
RESPONSIBILITIES:
Labor planning & scheduling
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Develop, publish, and maintain weekly and monthly staff schedules that align with demand forecasting, labor standards, and service goals
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Continuously monitor and adjust staffing levels in response to changing business volumes, guest demand, and operational requirements
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Coordinate with department leaders to balance workforce efficiency with service quality
System administration & Data management
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Serve as on-property subject matter expert for workforce management and scheduling systems (e.g. Virtual Roster & Workforce Dimensions)
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Manage scheduling data accuracy, troubleshoot system issues, and ensure integrity of employee time & records
Performance analysis & continuous improvement
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Generate and analyze reports related to staffing utilization, labor costs, and productivity to support operational decision-making
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Identify process improvements that increase scheduling accuracy, operational efficiency, and employee satisfaction
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Monitor and report on key workforce metrics such as occupancy, service level, absenteeism, and adherence
Cross functional collaboration
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Partner with other involved functions (e.g., operations, finance, HR) to align labor plans with operation goals and budget targets
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Communicate schedule updates and staffing insights clearly to leaders and team members
QUALIFICATIONS:
KNOWLEDGE OF:
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Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred
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Prior experience in workforce planning, scheduling, or operational analytics (3+ YOE preferred)
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Strong understanding of labor standards, scheduling optimization, and compliance frameworks
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Excellent organizational skills with keen attention to detail and accuracy
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Ability to communicate effectively and collaborate across functions
ABILITY TO:
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Labor scheduling for designated functions / locations
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Communicate to Scheduling Manager & functional leaders on scheduling changes and gaps
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Develop & monitor labor scheduling KPIs & report out to stakeholders
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Ensure staffing and labor governance standards are upheld (e.g., overtime is within acceptable limits)
