Join Our Team as Clerical Support Staff and Enhance Lives Through Exceptional Care!
Murphy Watson Burr is a leading private medical practice in St. Joseph, recognized as the premier referral destination for the city and surrounding communities. We are committed to improving our patients' quality of life through exceptional care and service.
Our Values
As a team and as individuals, we prioritize:
- Patient-centered excellence
- Ethical and compassionate medical care
- A supportive and rewarding work environment for our physicians and staff
About the Role
We are seeking a detail-oriented, friendly, and motivated team player to join us as part of our Clerical Support Staff. This is an excellent opportunity for someone seeking a fulfilling career in a fast-paced, patient-focused environment.
Key Responsibilities
As a member of our team, you will:
- Enters all new patient demographic information into the computer.
- Answers inbound telephone calls and routes to appropriate station.
- Processes telephone calls regarding appointments.
- Transfers calls requesting medical advice, prescription refills or surgery information to the medical assistant.
- Transfers calls seeking financial information to the business manager.
- Transfers calls from physicians to the doctor they have requested or to the doctor who is presently on call.
- Provides accurate messaging documentation all other calls.
- Addresses the caller’s concern.
- Directs all calls to appropriate personnel.
- Identifies emergency calls and schedules appropriately.
- Makes appointments on an as-needed basis.
- Schedules all appointments with the appropriate physician to ensure top quality care to patients.
- Cancels and reschedules appointments, as necessary
- Assists in general office duties and other duties, as required.
- Assists patients in obtaining authorizations or referrals that have not been received by the practice.
- Places telephone calls to patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment.
- Pulls charts for following day; review charts for accuracy and order.
- Assists in contacting patients for any demographic or medical information needed.
- Performs other miscellaneous duties as assigned.
What We Offer
- Comprehensive on-site training—no prior ophthalmology or optometry experience required
- A supportive and collaborative work environment
- Competitive compensation: $15.00 - $18.00 per hour
- A robust benefits package, including:
- 401(k)
- Dental and health insurance
- Paid time off
- Flexible spending account
- Employee assistance and discount programs
Your Qualifications
- High school diploma or equivalent (preferred)
- At least 1 year of customer service experience (preferred)
- Basic computer skills (preferred)
- A proactive, team-oriented mindset
Schedule
- Full-time, 8-hour shifts, Monday to Friday
How to Apply
While a cover letter is not required, we encourage you to include one to help us get to know you better.
Join Murphy Watson Burr and contribute to a practice dedicated to excellence and compassion. We look forward to welcoming you to our team!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Ability to Commute:
- Saint Joseph, MO 64506 (Required)
Ability to Relocate:
- Saint Joseph, MO 64506: Relocate before starting work (Required)
Work Location: In person
