Job Overview
We are seeking a dynamic and detail-oriented Field Asset Manager (FAM) to join our automotive service team. In this vital role, you will oversee the maintenance, repair, and service operations of vehicles, ensuring high-quality standards and customer satisfaction. Your expertise in automotive diagnostics, mechanical repairs, and dealership procedures will drive efficiency and excellence across our service centers. This position offers an exciting opportunity to lead service processes, develop client relationships, and contribute to a thriving automotive environment.
Duties
- Coordinate and supervise vehicle repairs, maintenance, and diagnostics to ensure timely completion and quality standards.
- Utilize estimating software to prepare accurate repair estimates and communicate effectively with clients about services needed.
- Perform or oversee automotive diagnostics on various systems including transmissions, brakes, suspensions, air brakes, shocks & struts, and diesel engines.
- Upsell additional services such as oil changes, tire services, alignments, and auto body repairs to enhance customer satisfaction and dealership revenue.
- Manage service writing, client communication, and ensure proper documentation of work performed using computer-aided vehicle damage estimating tools.
- Assist with dealership operations by supporting auto sales efforts through vehicle condition assessments and client consultations.
- Handle cash transactions accurately while maintaining excellent customer service throughout the repair process.
Qualifications
- Proven experience as a Service Technician or in auto service management within a dealership or automotive repair setting.
- Strong mechanical knowledge with hands-on experience in automotive diagnostics and repairs including transmissions, brakes, suspensions, oil changes, and diesel engine repairs.
- Familiarity with estimating software and computer-aided vehicle damage estimating systems.
- Excellent customer service skills with the ability to communicate clearly with clients about repairs and recommendations.
- Valid driver’s license with a clean driving record; ability to drive various types of vehicles safely.
- Knowledge of collision repair processes, auto body repair techniques, and auto estimating procedures is preferred.
- Ability to upsell services effectively while maintaining integrity and trust with customers.
Join us in delivering exceptional automotive care by leveraging your technical expertise and passion for customer satisfaction! This role offers a rewarding environment where your mechanical skills will directly impact our customers’ driving experience while supporting dealership success through effective auto service management.
Pay: $64,000.00 - $70,000.00 per year
Work Location: In person
