Position Summary
The Production Supervisor – Document Scanning & AI Operations is responsible for overseeing high-volume document scanning and digital conversion processes within a secure production environment. This role manages teams of 10–40+ employees per shift, ensuring operational efficiency, quality assurance, and adherence to production deadlines.
The position includes responsibility for emerging technology utilization, including Artificial Intelligence (AI)-enabled document processing, data capture, and workflow automation tools, supporting continuous improvement and innovation in scanning operations.
Essential Functions
Operations & Production Management
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Oversee daily document scanning and imaging operations using production-grade equipment (Kodak, Fujitsu, Canon).
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Ensure achievement of production goals, turnaround times, and service level agreements (SLAs).
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Adjust scanner settings (DPI, contrast, feed controls) to ensure output meets quality standards.
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Monitor workflow to ensure high-volume data processing accuracy and compliance.
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Perform or oversee equipment maintenance, calibration, and troubleshooting.
Artificial Intelligence (AI) & Digital Processing
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Support implementation and daily use of AI-driven document processing, data extraction, and automation tools.
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Monitor performance of AI-assisted workflows to ensure accuracy, efficiency, and compliance standards.
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Partner with leadership to identify opportunities for AI integration and process optimization.
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Ensure proper handling and validation of AI-generated outputs for quality control.
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Prior experience with document scanning and AI-enabled imaging technologies preferred (scanning experience a plus).
Supervisory & Leadership Responsibilities
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Lead, supervise, and develop teams of 10–40+ employees, including temporary staff.
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Provide training, coaching, and performance feedback aligned with KPI-driven performance management.
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Address employee concerns and manage conflict resolution and employee relations issues professionally.
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Promote a culture of accountability, teamwork, and continuous improvement.
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Step into production roles as necessary to support operational needs.
Process Improvement & Quality Assurance
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Identify and implement process improvements, workflow optimization, and efficiency gains.
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Maintain strict adherence to quality control standards and data accuracy requirements.
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Track and analyze production metrics to drive performance improvements.
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Maintain accurate records for timekeeping, productivity, and reporting.
Administrative & General Responsibilities
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Support AIM Center Manager in achieving operational and financial objectives.
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Participate in monthly productivity and profitability reviews.
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Ensure compliance with company policies, safety requirements, and operational procedures.
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Maintain confidentiality and security standards in a restricted-access environment.
Qualifications
Education
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High school diploma or equivalent required
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Associate’s or Bachelor’s degree preferred
Experience
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Minimum 1+ year of supervisory experience in production, scanning, or industrial environments
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Experience with high-volume document scanning, printing, or data processing operations preferred
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Exposure to AI, automation tools, or digital workflow technologies preferred
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Document scanning experience strongly preferred (scanning experience a plus)
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Experience managing teams of 20+ employees preferred
Knowledge, Skills & Abilities
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Strong operations and project management skills
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Demonstrated ability in team leadership, coaching, and development
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Experience with conflict resolution and employee relations
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Results-driven with experience managing KPIs and productivity metrics
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Knowledge of document imaging, quality control, and data accuracy compliance
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Proficiency in Microsoft Office Suite and Adobe Acrobat
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Ability to interpret technical instructions, SOPs, and operational guidelines
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Strong analytical, problem-solving, and decision-making skills
Core Competencies
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Operations & Project Management
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Artificial Intelligence (AI) Workflow Management
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Team Leadership & Employee Development
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Conflict Resolution & Employee Relations
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KPI-Driven Performance Management
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Process Improvement & Workflow Optimization
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High-Volume Data Processing
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Document Scanning, Imaging & Quality Control
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Data Accuracy & Compliance
Physical Requirements
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Regularly required to stand, walk, sit, talk, and use hands
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Occasionally lift up to 35 pounds
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Requires vision abilities including depth perception and focus adjustment
Work Environment
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Secure production facility with restricted mobile phone access
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Moderate noise level
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Fast-paced, deadline-driven production environment
