Job Overview:
We are seeking a Front Desk Receptionist to join our team who will play a crucial role in providing excellent customer service and ensuring smooth operations at the front desk. This is a full-time position in an office setting.
Duties:
- Greet and welcome patients, visitors, and staff in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or individual
- Schedule appointments and maintain appointment calendars
- Verify patient insurance information and collect co-payments
- Maintain patient records and update necessary information in electronic systems such as eClinicalWorks
- Assist with medical administrative support tasks as needed
- Ensure compliance with HIPAA regulations and maintain patient confidentiality
- Handle incoming and outgoing mail, faxes, and emails
- Keep the front desk area clean, organized, and well-stocked
Experience:
- Previous experience working in a medical practice
- Familiarity with medical terminology and office procedures
- Proficient in using phone systems and handling multiple phone lines
- Knowledge of electronic medical record systems such as eClinicalWorks is desirable
Skills:
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to interact effectively with patients, staff, and visitors
- Detail-oriented with exceptional organizational skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook)
- Ability to adapt quickly to changing situations
We offer competitive pay based on experience along with benefits such as medical insurance, paid time off, and opportunities for career advancement. If you are a motivated individual who enjoys providing exceptional customer service in a healthcare setting, we would love to hear from you.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Charlottesville, VA 22911 (Required)
Ability to Relocate:
- Charlottesville, VA 22911: Relocate before starting work (Preferred)
Work Location: In person
