This is an on-call, as-needed position. Hours are not guaranteed and will vary based on staffing needs, including planned PTO coverage, call-offs, and other absences.
Candidates with broad availability are strongly preferred!
Coverage may include daytime shifts (approximately 7:30 AM–4:00 PM), evening shifts (approximately 4:00 PM–11:00 PM), and occasional overnight shifts. Weekend availability is required.
Most planned coverage is scheduled approximately two weeks in advance; however, candidates should also have some flexibility to accept occasional shifts with less than 24 hours' notice due to unexpected call-offs.
The pay rate will be $19.50/hr.
Greet guests and manage check-in and check-out procedures (30%)
Provide information about lodge amenities and community resources (20%)
Coordinate transportation and Hope Lodge services and schedules (15%)
Respond to guest requests, concerns, and emergencies (15%)
Maintain an organized front desk area and accurate guest records (10%)
Monitor lobby security and implement safety protocols (10%)
Depending on the shift being covered, responsibilities may also include:
Answering incoming phone calls
Processing guest referrals
Conducting room checks
Providing new-guest tours
Supporting guest check-outs during daytime shifts
Supporting guest check-ins and tours during evening shifts
Maintaining front desk coverage until the next scheduled team member arrives
High School Diploma or Equivalent
Additional education or training in hospitality management or customer service is a plus.
Previous experience in hospitality, guest services, retail, nonprofit services, or a related customer-facing environment is preferred.
Minimum 1 year of customer service experience preferred.
Strong communication and interpersonal skills
Friendly, personable, and guest-focused approach
Ability to work independently and multitask
Strong customer service and problem-solving skills
Ability to maintain accurate records and follow established procedures
Proficiency with Microsoft Office and general computer systems
Ability to work flexible hours, including daytime, evening, overnight, and weekend shifts as available
Dependability and willingness to provide both planned and occasional short-notice coverage
This position is intended to provide meaningful on-call coverage for the lodge. Candidates should have enough flexibility to work more than one or two shifts per month.
Typical coverage may include:
Day Shift: approximately 7:30 AM–4:00 PM
Evening Shift: approximately 4:00 PM–11:00 PM
Overnight Shift: as needed
Weekends: preferred
Known PTO coverage is typically scheduled approximately two weeks in advance. Unexpected staffing needs may occasionally require availability with less than 24 hours' notice.
The role may require extended periods of standing and walking, particularly during front desk duties, room checks, and while assisting guests.
Occasional lifting and moving of luggage, packages, supplies, or other items may be necessary.
Some manual tasks, such as carrying items or opening doors for guests, may be required during guest interactions.
The role may involve physical endurance to manage multiple responsibilities and assist guests throughout the shift.
