Description:
A Field Service Representative serves as a technical and administrative representative for on-site and remote support customer equipment. In this role a Field Service Representative will complete customer service assignments including on-site and remote maintenance, troubleshooting, repairs, and commissioning activities on EPC Power conversion systems.
Responsibilities:
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Provide maintenance, commissioning, diagnostic troubleshooting, and repair services while working independently or in a dynamic team environment both on customer sites and remotely.
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Ensure all customer expectations are met or exceeded. Ensure all on-site activities are carried out in accordance with EPC Power’s recommendations and best practices.
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Must have basic knowledge of methods and experience in the maintenance and operation of various types of equipment associated with the utility grid.
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Accurately report and update all equipment histories. Coordinate changes as needed to ensure minimal equipment downtime. Ensure effective communication and reporting to immediate supervision and customers representatives.
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Solve problems with little to no supervision in a timely manner. Will be aware of procedures and options for identifying sources of information and technical advice.
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Will have sufficient product knowledge to troubleshoot, repair, and make minor controls adjustments on components and systems.
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Capable of reading applicable drawings and technical manuals.
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Work in a productive and collaborative manner to support the Engineering, Sales, and Manufacturing Teams.
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Ensure all work complies with customer and EPC Power safety policies and procedures. Ensures on-site safety by attending general safety, toolbox safety meetings, and all required safety trainings. Provides suggestions for safety improvements.
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Travel 25%-75%
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Other duties and responsibilities within the scope of position as needed or assigned
Requirements:
- Bachelor’s degree in Engineering, Physics, or similar technical field or years of experience troubleshooting/repairing electro-mechanical systems or equipment
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Some energy industry experience preferred, but not required
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Ability to understand and comply with all customer and EPC Power safety policies.
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Computer skills, with proficiency in Microsoft software. Salesforce experience is a plus.
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Willing to travel domestically and internationally overnight, as needed, up to 75% of the time (typically 25%)
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Strong problem-solving and troubleshooting skills
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Ability to work well within a team and clearly communicate technical progress and challenges
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Ability to stand, sit, reach with hand and arms, stoop, kneel, crouch and lift/move up to 50 pounds. Visual and hearing acuity required.
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Must possess or be able to obtain a US Passport with 3 months of employment
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Possess a valid driver’s license and an acceptable driving record. Candidates must be physically able to operate vehicles in a safely manner.
Desired Skills:
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Experience with AutoCAD Electrical
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Familiar with typical commercial and industrial cabinet wiring, documentation, wiring harnesses
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Experience with NI/Labview, Python, MatLab/Simulink, and/or C programming
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Experience with CANBus and Modbus Communication
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Hands on lab skills, prototyping, testing, and cable harness fabrication
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Familiar with typical lab equipment including oscilloscopes, multimeters, soldering stations, signal generators, DAQ
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Experience commissioning multi-MW energy projects
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Experience with typical commercial and industrial electrical power (480Vac, 3p)
Benefits:
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401(k) Matching
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Health Insurance
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Dental Insurance
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Vision Insurance
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Disability Insurance
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Employee Assistance Program
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Flexible Spending Account
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Life Insurance
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Paid Time Off
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Tuition Reimbursement
EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary: $75,000 - $95,000
