GENERAL FUNCTION
Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned.
MAJOR DUTIES AND RESPONSIBILITIES
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Entry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of each area in the support departments.
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Follows established procedures and management policies to provide good system control and backup files to safeguard financial information.
- Maintains sufficient records for good audit trail of all transactions handled by the department.
- Meet BSA recordkeeping requirements and reporting deadlines as outline in the Bank Secrecy Act.
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Perform job functions in a variety of functional areas, including but not limited to:
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Garnishment/Levy processing
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Subpoena research and submitting documentation to the appropriate court/agency
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Monitoring accounts designated as Higher Risk
- Automated Software Alert processing
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Customer Information Policy (CIP) and New Account monitoring
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Daily balancing of accounts in the Check Reconciliation module
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Account monitoring/research designed to identify fraud and/or suspicious activity
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Customer Disputes, Stop Payments, and Affidavits
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Credit Bureau Corrections
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IRS B-Notices
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Assist on bank Audits/Exams as assigned
ADDITIONAL RESPONSIBILITIES:
- Maintains accurate department records.
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Assists in research on an as needed basis.
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Knowledgeable of bank trancodes, account types, and class code and their usage for all applications.
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Knowledgeable of all bank products and services.
- Performs any other duties needed in the maintenance of the department or any other department as directed by management.
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Assists other departments as needed.
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All other tasks as assigned.
JOB QUALIFICATIONS
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High school graduate or equivalent.
- One year of operational experience, customer service experience or equivalent.
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Must be able to set priorities and demonstrate excellent organizational skills.
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Good communication skills, both verbal and written.
- Ability to interact well with all bank personnel.
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Ability to perform repetitive tasks and to operate well within time restraints.
- Demonstrated ability in working with computers.
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Must be able to follow specific instructions.
- Ability to perform repetitive tasks.
- Ability to sit for extended periods of time.
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Demonstrates proficiency and commitment to excellence in performance of duties.
- Knowledgeable of regulations governing transactions in relation to deposit and loan accounts
Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations.
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STANDARDS OF PERFORMANCE
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Provides courteous and professional service to all customers and co-workers.
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Reports to work in a timely manner.
- Completes work accurately and efficiently.
- Maintains positive work-environment with co-workers and customers.
- Requires ability to work well with others.
- Conducts customer relations in a manner that will enhance the overall marketing effort of the bank.
- Follows all company policies and procedures.
- Procedures are clearly defined and errors easily avoided by following those procedures.
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Progresses toward proficiency developed through training and supervision.
- Maintains efficiency standards and goals set by the supervisor.
