Are you an organized, high-energy professional who thrives in a fast-paced medical environment? Arizona Eye Specialists is looking for a dedicated Full-Time Front Office Specialist to join our team. In this role, you’ll be the face and voice of our practice, providing top-tier service through front desk support, call center operations, and insurance verification. Our clinics start the day early to serve our patients, with doors opening at 7:15 AM. This position will be primarily based at our Glendale clinic, but requires flexibility for travel and shift coverage at our Buckeye, Goodyear, and Phoenix (3rd & Osborn) locations.
Ideal candidate will have outstanding telephone, communication, and computer skills. Must be organized, multi-task oriented, energetic and possess a positive, professional attitude. Minimum of two years customer service/telephone receptionist experience preferred.
Education and Experience
- High school diploma or equivalent.
- Two-years experience in medical practice and/or customer service preferred.
Essential Skills and Abilities
- Computer literate including knowledge of Microsoft Word preferred.
- Excellent customer service and communication skills.
- Ability to work as a team member.
- Manage multiple tasks simultaneously.
- Highly motivated and organized.
- Empathetic with patients’ needs and concerns.
- Ability to excel under pressure.
- Attention to detail.
- Treat patients and co-workers with respect.
- Provide outstanding patient service.
RESPONSIBILITIES
Patient Check-In/Check-Out:
- Responsible for patient check-in, greeting everyone in a pleasant and professional manner.
- Track patients in the reception area and communicate with them as needed.
- Make copies of scripts for providers.
- Responsible for collecting appropriate payment upon patient check-in or check-out. Assist in collecting past due balances.
- Thank patient by name and offer additional assistance if necessary.
Accuracy with the following information:
- Evaluate chart data to verify all information has been received, completed, and signatures obtained.
- Scan patients’ insurance card and driver’s license.
- Ensure that proper authorization or referral is collected from the patient.
- Assist patients in obtaining authorization or referrals that have not been received by the practice.
- Enter all new patient demographic information into the computer.
- Put charts in bin for specific physician or technician.
- Mark arrival time of patients in office and assist in making sure patients are seen in a timely manner.
- Schedule follow-up appointment if needed. If not scheduled, follow appropriate recall procedure.
- Ensure payments are collected, documented on superbills, and posted to patient accounts.
- Verify that all payments are accounted for and entered correctly on daily balance reports.
Administrative:
- Place telephone calls on no-show appointments; reschedule as needed.
- Provide back-up support on telephones.
- Ensure reception room is neat and orderly.
- Perform other duties as requested.
- Assist with other general office duties as needed.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Medical receptionist: 1 year (Required)
Language:
Ability to Commute:
- Glendale, AZ 85306 (Required)
Willingness to travel:
Work Location: In person
