Healthcare Customer Service Representative – Resupply Team
Bedford, NH | Full-Time | Training Provided
About Us
We are a leading provider of respiratory services and durable medical equipment with a strong commitment to improving the lives of our patients. Since 1982, we have been dedicated to delivering exceptional service, accuracy, and compassionate care to patients, caregivers, and healthcare professionals. Our team-oriented culture provides employees with the support and training needed to build successful and rewarding careers.
Position Overview
We are seeking a full-time Healthcare Customer Service Representative to join our Resupply Team in Bedford, NH.
This position is ideal for individuals looking to transition into healthcare, customer service, or administrative careers. No prior healthcare experience is required — we provide comprehensive training and support to help you succeed.
In this role, you will work closely with patients and healthcare providers to ensure patients receive the supplies and support they need. You will answer questions, process orders, troubleshoot equipment concerns, and provide exceptional customer service every step of the way.
Responsibilities
- Answer incoming calls from patients and healthcare provider offices in a professional and compassionate manner.
- Assist patients with ordering replacement supplies and equipment.
- Provide guidance and basic troubleshooting for respiratory and sleep therapy equipment.
- Process patient orders accurately and efficiently.
- Communicate with patients through phone, email, and live chat.
- Maintain accurate records and documentation in company systems.
- Collaborate with team members to ensure excellent patient service and support.
- Perform additional administrative and operational duties as needed.
Qualifications
- Excellent communication and customer service skills.
- Strong computer skills and the ability to navigate multiple systems.
- Organized, dependable, and able to prioritize tasks effectively.
- Ability to multitask and thrive in a fast-paced environment.
- Positive attitude and strong problem-solving skills.
- Previous experience in customer service, retail, hospitality, banking, administration, or healthcare is a plus, but not required.
- High school diploma or equivalent required.
Why Join Us?
- Comprehensive paid training and ongoing support.
- Opportunity to launch a career in the healthcare industry.
- Supportive and collaborative team environment.
- Career growth and advancement opportunities.
- Meaningful work that positively impacts patients' lives.
- Stable and established organization with over 40 years of industry experience.
Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
