About Mondi
At Mondi, we offer packaging and paper solutions designed to support a circular economy. We've grown from a single paper mill to a global leader in sustainable packaging and paper, with our 24,000 employees working across 100+ production sites in more than 30 countries
We combine strong industrial heritage with continuous drive to innovate and create products that help our customers make more sustainable choices every day.
About the Role
As a Senior eCommerce Customer Service Representative, you will be a key partner in delivering exceptional customer experiences and operational excellence. This role manages customer accounts throughout the order fulfillment lifecycle, serving as the primary liaison between customers, sales, production, supply chain, graphics, and logistics teams. In addition to customer account ownership, you will act as a subject matter expert, support team development, and provide backup support to the Services Manager when needed.
Your Mission
Coordinate with production, supply chain, logistics , graphics, and sales teams to ensure order accuracy and on-time delivery
Proactively communicate order status, inventory levels, schedule changes, and potential service risks
Your Profile
Our Offer
Why join Mondi?
At Mondi, you’ll be part of a global team shaping the future of sustainable packaging and paper. We combine innovation, responsibility and collaboration to create solutions that make a positive impact on the world.
We believe our strength comes from the diversity of our people. We are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to contribute. We welcome talent from all backgrounds and encourage you to apply, even if you don’t meet every single requirement.
Join us and grow your career in a company where your ideas matter, your development is supported, and your contribution helps us create a better tomorrow.
Ready to make an impact?
We’d love to hear from you. Whether you’re actively exploring your next opportunity or curious about how you could grow with us, we encourage you to start the conversation.
Apply through our careers portal and take the next step in your journey with us. We carefully review every application and will keep you informed throughout the recruitment process.
We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.
Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.
Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities.
Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.
Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address [email protected] “safe list” or address book.
