Our work environment includes:
- On-the-job training
- Relaxed atmosphere
- Safe work environment
Our team of professionals is composed of experienced, professional, and passionate individuals who share our passion for providing the best possible outcome for our customers.
We are currently seeking a Full-time Dispatcher to join our team in Cleveland, TX. This position is responsible for scheduling trips for drivers, this includes monitoring calls from beginning to end. They serve as a central contact point for both truck drivers and customers, coordinating the towing process. In this fast-paced job, Tow Truck Dispatchers are responsible for multiple trucks, customers, drivers and routes, which requires extreme attention to detail. They also monitor trucks and drivers once they’re enroute, and they help if an issue arises with a pickup or drop off.
Responsibilities- day to day but not limited to :
- Managing truck drivers’ schedules and routes.
- Scheduling customers' vehicles to be picked up and delivered to their destinations.
- Providing truck/driver details to customers such as ETA updates, etc..
- Documenting all calls, routes and times for pickups and drop offs.
- Handling customer complaints and inquiries.
- Negotiating rates and delivery time lines.
- Collecting payments and conducting releases of vehicles.
- Working closely with local police departments regarding incident management scenes.
- Any other tasks asked for by management team such as filing, cleaning, etc..
Requirements:
- Knowledge of TDLR regulations and laws is a plus
- Analytical skills to problem-solve and coordinate difficult situations
- Ability to handle upset customers
- Technology skills
- Strong organizational and time management skills
- Excellent communication skills to clearly relay information to all involved parties
- Ability to stay calm in fast-paced situations
- Pass a criminal background check
- Pass a Drug Test
- Punctual with reliable transportation
- Be able to multi-task
- Good Customer Relations
- Be able to work with others as a team
- Dispatch calls / keep track of drivers
- Release vehicles
- High school diploma or equivalent
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- CUSTOMER SERVICE: 1 year (Required)
License/Certification:
- Social Security Card (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Cleveland, TX 77327 (Required)
Work Location: In person
