Job Overview
We are seeking a motivated Claims Trainee to join our team. No prior claims experience is required—just a strong willingness to learn, excellent communication skills, and a customer-focused mindset. Through our structured 6–8 week training program, you will develop the knowledge and technical skills needed to handle auto insurance claims, support daily operations, and contribute to the success of the claims team.
Duties
- Participate in Training: Complete the structured onboarding and training program to build foundational claims knowledge and become proficient in internal systems and processes.
- Shadow Experienced Team Members: Observe and learn from experienced claims professionals to understand workflows, best practices, and customer service expectations.
- Support Daily Claims Operations: Assist with data entry, claim documentation, report preparation, and other administrative tasks that support efficient claim handling.
- Handle Phone Communication: Make outbound calls and respond to inbound calls professionally while providing clear, courteous assistance to customers and internal partners.
- Apply Coaching and Feedback: Incorporate guidance from supervisors and mentors to strengthen technical skills, accuracy, and overall job performance.
- Perform Other Duties as Assigned: Support the team with additional responsibilities as needed.
Job Requirements & Skills
- Strong verbal and written communication skills.
- Excellent customer service skills and professional phone etiquette.
- Strong attention to detail, organization, and time management.
- Ability to multitask and prioritize effectively in a fast-paced, high-volume environment.
- Motivated team player with a strong work ethic and willingness to learn.
- Sound judgment and problem-solving skills.
- Proficiency in Microsoft Office and general computer applications.
- Ability to obtain a Texas Property and Casualty Adjuster License.
- Bilingual in English and Spanish is preferred.
Qualifications
- Bachelor’s degree preferred.
- Previous experience in customer service or a related environment preferred.
Company Overview Aguila Dorada is a fast-growing, profitable non-standard auto insurance MGA headquartered in Texas. We’re building a best-in-class claims organization from the ground up. This is a rare opportunity to join an MGA in high-growth mode, where your work will directly shape processes, culture, and outcomes, not just maintain the status quo. With strong financial backing, a growing policy count, and nationwide expansion ambitions, we offer meaningful career growth for professionals who want to build, lead, and grow with the business. If you’re looking for stability and upside and want to be part of something being built the right way, this is the place.
Why Join Us
- Build from the ground up – Be part of creating a new in-house claims organization, not inheriting legacy problems
- High-growth, profitable MGA – Strong financial footing with high policy growth and long-term stability
- Real influence – Your ideas, decisions, and performance will directly shape workflows, standards, and outcomes
- Career acceleration – Clear opportunities to grow as the company expands in Texas and beyond
- Nationwide ambitions – Join early as we scale toward a multi-state, national platform
- Culture of accountability and professionalism – We pay what’s owed, do things the right way, and value operational excellence
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
Work Location: In person
