Preferred Qualifications:
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Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents.
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Prior delivery assistant experience in a similar industry.
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1+ years of experience operating material handling equipment.
Job Summary:
Assists delivery drivers with customer orders, including loading and off-loading product, interfacing with customers, and ensuring all safety procedures and practices are followed and maintained. This role does not require or allow the operation of a company or rental vehicle.
Major Tasks, Responsibilities, and Key Accountabilities:
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Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
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Inspects deliveries before loading to verify order accuracy and ensure products are free from damage.
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Assists with loading and unloading merchandise into and out of delivery vehicles using powered and non-powered material handling equipment as needed.
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Makes customer calls before and during delivery.
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Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
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Relays escalated customer concerns to distribution center leadership for timely resolution and follow-up.
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Provides exceptional customer service by being polite and professional during deliveries.
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Performs general warehouse duties as needed.
Nature and Scope:
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Selects and follows appropriate processes based on defined procedures, established practices, and work instructions. Escalates non-routine issues to the supervisor and obtains approval for any deviations from standard operating procedures.
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Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
Work Environment:
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Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
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Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
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Typically requires overnight travel less than 10% of the time.
Education and Experience:
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HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
