Job Overview
We are seeking a friendly, organized, and dependable Medical Receptionist to join our growing medical practice. The ideal candidate will provide exceptional customer service while efficiently managing front office operations. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.
Responsibilities
- Greet patients warmly and professionally, ensuring a positive first impression while managing check-in and check-out procedures.
- Schedule appointments accurately using electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
- Verify patient insurance information, process medical collections, and assist with billing inquiries in compliance with HIPAA regulations.
- Maintain and update patient medical records, ensuring proper documentation review and adherence to confidentiality policies.
- Handle phone communication with patients, providers, and insurance companies using proper phone etiquette and efficient typing skills.
- Manage front desk operations including filing, data entry, and performing 10-key typing to support administrative workflows.
- Support clinical staff by coordinating care plans, reviewing documentation, and assisting with medical coding such as CPT, ICD-9, ICD-10 coding for billing purposes.
- Ensure compliance with health information management standards and maintain proficiency in EMR/EHR systems to optimize electronic health records management.
- Assist with health insurance processing related to Medicare or other payers while maintaining detailed documentation review for accuracy.
- Provide excellent customer service by addressing patient inquiries promptly and professionally in a bilingual environment if applicable.
Skills
- Extensive experience with medical administrative support within clinical settings, including front desk management and scheduling.
- Proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; familiarity with electronic health records management is essential.
- Strong knowledge of medical billing practices including medical collection processes and health insurance procedures.
- Familiarity with CPT coding, ICD-9/ICD-10 coding standards for accurate documentation review and billing compliance.
- Excellent computer skills with proficiency in Microsoft Office applications for documentation and communication purposes.
- Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment.
- Bilingual capabilities are highly desirable to serve diverse patient populations effectively.
- Knowledge of HIPAA regulations and clinical confidentiality policies to ensure patient privacy at all times.
- Prior clinic or dental office experience is preferred; familiarity with health information management enhances performance in this role.
- Strong interpersonal skills combined with phone etiquette expertise to provide outstanding patient service and support clinical team needs.
Join our team as a Medical Receptionist to deliver exceptional administrative support that enhances patient care experiences while maintaining operational excellence across our healthcare facility!
Pay: From $16.50 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
