PURPOSE:The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.
ESSENTIAL DUTIES:
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Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average.
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Maintain a dealership-prescribed standard for “hours per customer repair order written.â€
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Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
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Ensure that all documents are accounted for.
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Accomplish the forecast that has been established by the General Manager and Service Manager.
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Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
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Schedule appointments using dealership-approved forms.
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Assign sequence numbers to each customer’s repair order.
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Communicate with service customers to determine the nature of the mechanical problem(s).
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Obtain customer and vehicle data.
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Test-drive the vehicle or refer to the test technician as necessary.
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Advise customers on the care of their cars and the value of maintaining their vehicles inaccordance with manufacturers’ specifications, using maintenance menus.
QUALIFICATIONS:
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High school diploma or the equivalent.
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Ability to read and comprehend instructions and information.
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Two years of experience in a dealership position.
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General knowledge of vehicle mechanical operations.
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ASE certification preferred.
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Sales experience preferred.
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Professional personal appearance.
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Excellent oral and written communication skills.
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Clean driving record
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Pass a Drug test (Hair test)
BENEFITS:
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401K with competitive match
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Blue Cross/Blue Shield Health Insurance
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Paid Vacation & Holidays
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Competitive Pay
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Family Owned & Operated
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Bonuses
Job Type: Full-time
Pay: $45,000.00 - $75,000.00 per year
