PURPOSE OF THE JOB:
We are seeking a highly skilled and professional Dental Practice Office Manager to lead and coordinate administrative duties and office procedures. This role is pivotal in creating and maintaining a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety. The Dental Practice Office Manager will play a crucial role in the seamless operation of our practice, fostering a culture of excellence and patient-centered care.
RESPONSIBILITIES:
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Respond efficiently to patient and doctor needs and inquiries, ensuring exceptional service delivery.
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Ensure the delivery of quality dental care to patients by upholding the highest standards of practice.
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Resolve patient issues in accordance with company policies, healthcare regulations, and dental board standards.
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Manage patient scheduling and direct patient traffic flow to optimize clinic operations.
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Ensure treatment plans are given to patients with clarity and professionalism.
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Ensure that financial arrangements to patients, ensuring transparency and understanding.
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Arrange payment schedules with patients, facilitating smooth financial transactions.
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Oversee the processing of dental claims, ensuring accuracy and timely submission.
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Coordinate with dental insurance companies to ensure claims are paid promptly.
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Manage the specialist referral process, ensuring seamless patient transitions.
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Recruit and select office staff to meet operational requirements, fostering a talented and dedicated team.
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Train, develop, and performance manage staff to meet and exceed performance standards.
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Determine staff schedules and ensure operational standards are consistently met.
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Manage employee relations, ensuring staff have the necessary resources and support to excel.
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Monitor and maintain the office budget, ensuring financial efficiency and accountability.
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Organize and oversee supply purchases, equipment upgrades, and operational expenses.
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Ensure complete administrative functions including bank deposits, revenue posting, staff payroll, and invoice processing.
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Oversee collections and accounts receivable, ensuring financial integrity.
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Write business correspondence and reports, maintaining clear and professional communication.
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Run and analyze management reports to inform strategic decision-making.
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Support marketing and promotion initiatives to enhance the practice's visibility and patient engagement.
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Maintain patient data according to regulations and company policies, ensuring confidentiality and security.
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Ensure that records are stored securely and in compliance with privacy and security regulations.
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Take responsibility for the appearance and functionality of the office, maintaining a welcoming and efficient environment.
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Ensure facilities and equipment in accordance with hygiene and safety regulations, including OSHA standards.
MINIMUM REQUIREMENTS:
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Associate’s degree preferred.
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Three (3) years of management or supervisory experience in healthcare.
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Knowledge of dental terminology and office procedures.
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Knowledge of accounting and administrative principles and procedures.
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Knowledge of insurance plans and claims processing.
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Excellent verbal and written communication skills.
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Excellent interpersonal and customer service skills.
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Excellent organizational skills and attention to detail.
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Excellent time management skills with a proven ability to meet deadlines.
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Proficient with Microsoft Office Suite or related software.
NICE TO HAVES:
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Bachelor’s Degree
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Familiarity with dental software and scheduling systems.
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Additional certifications or training in office management or healthcare administration
Where Your Career and Passion for Patient Care Thrive!
We’re more than just a dental practice—we're a group of compassionate professionals committed to making a real difference in our patients' lives. By joining our team, you’ll be part of an innovative, patient-centric environment that values both your professional growth and personal well-being.
If you're ready to take your career to the next level in a dynamic, innovative, and supportive environment, apply today and see why we are the future of dental care!
BENEFITS:
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Medical Insurance with optional Health Savings Account with Employer Seed
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Dental Insurance
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Vision Insurance
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Life Insurance
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401(k) with portion of Co Match.
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Paid Holidays
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Critical Illness Insurance
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Hospital Indemnity Insurance
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Pet Insurance
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Learning Management System, internal educational courses.
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Annual Employee Engagement Survey
