We are looking for a friendly, reliable, and service-oriented Part-Time Guest Service Agent to join our team for the 7 AM–3 PM / 3 PM - 11 PM shifts. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring each guest enjoys a comfortable and memorable stay. This position requires excellent communication skills, attention to detail, and a genuine passion for hospitality. Must be available to work weekends and holidays.
Responsibilities:
- Welcome and check in guests efficiently while providing information about hotel services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally to ensure complete satisfaction.
- Manage phone lines, responding to calls in a courteous and timely manner, and directing them to the appropriate departments.
- Perform evening and night audit duties as required, ensuring all transactions are balanced and recorded accurately.
- Maintain current knowledge of local dining, entertainment, and events to assist guests with recommendations.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to hotel standards.
- Process reservations accurately using the hotel’s property management system (PMS) and maintain an organized front desk area.
Skills & Qualifications:
- Strong customer service skills with a commitment to guest satisfaction.
- Previous experience in front desk operations or guest services preferred.
- Familiarity with night audit procedures is a plus.
- Working knowledge of hospitality management systems and processes.
- Excellent interpersonal and communication skills.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Proactive problem-solving and conflict-resolution abilities.
Pay: From $13.50 per hour
Benefits:
Work Location: In person
