CUSTOMER EXPERIENCE SPECIALIST
BEDDY’S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN, FAIR, AND FLEXIBLE. OUR EMPLOYEES TAKE CARE OF ONE ANOTHER AND WORK AS A TEAM IN VARIOUS ROLES AS NEEDED.
Hours: Full-time, 40 hours per week in office, 9:00am-6:00pm, Monday-Friday
Location: Beddy’s offices; 5491 Hammerfest Dr. #201 South Jordan, UT 84009
Pay: $17.00 per hour
DESCRIPTION
The Customer Experience Specialist is the first point of contact for our showroom, welcoming customers at the front desk and ensuring every visitor has a positive, helpful experience. This role also serves as a key voice of our brand online, responding to customer support tickets through email and social media, and supports the team with general office administrative tasks. The ideal candidate is a proactive problem solver with a positive attitude and a friendly demeanor, able to self-manage, multi-task, and work well both independently and with others.
RESPONSIBILITIES
- Serve as the first point of contact at the front desk, greeting and assisting customers and visitors to the showroom
- Maintain the appearance and organization of the showroom, keeping it clean, presentable, and well-stocked
- Respond to customer support tickets via email and social media in a timely, professional manner
- Provide a positive support experience for customers, both in person and through digital channels
- Understand and support all company policies as applicable to customer inquiries
- Manage local pickup orders and send email reminders to customers
- Place orders on the POS system for in-person showroom purchases
- Assist with general office administrative tasks as needed
- Perform other related duties as assigned
REQUIREMENTS
- Prior customer service or office experience required; experience with email or social media customer support a plus
- Proactive problem solver with a positive attitude and friendly demeanor
- Able to self-manage, multi-task, and complete tasks accurately and on time
- Comfortable working independently as well as collaboratively with others
- Strong verbal and written communication skills are a must
- Basic understanding of how to operate standard office equipment
- Proficient with Microsoft Office or related software
- Available to work full-time
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift, up to 30 pounds at times
COMPENSATION AND BENEFITS
- Health, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and paid holidays
- Employee product discount
