Our Team is Growing - Join us in Boise, Idaho!
Are you passionate about technology and enjoy hands-on problem solving? As a Field Service Engineer, you will install, maintain, and repair advanced SUSS equipment, ensuring optimal performance and reliability at our customer sites. In this role, you’ll play a vital part in supporting the semiconductor industry’s innovation while representing SUSS’s commitment to technical excellence and customer satisfaction.
Based out of Boise, Idaho with role requiring up to 50% travel after fully trained.
Responsibilities
The Field Service Engineer is responsible for the installation, maintenance, and repair of SUSS Photomask equipment. In this role, you will serve as the on-site representative of SUSS, ensuring customer satisfaction by responding promptly and professionally to all service needs in accordance with contractual agreements.
Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties:
- Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
- Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem
- Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
- Provides on-site technical assistance to help troubleshoot and repair equipment
- Maintains records of performance reports
- Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Four-year college degree related to the technical skills required of the job; or
- An AA degree related to the technical skills required of the job (or equivalent university program certificate) plus a minimum of 5 years of directly related experience and/or training; or
- 10+ years of directly related experience and/or training in lieu of education
- Must have the ability to stand for four to eight hours per day, while inspecting or performing work on equipment at customer's facilities
- OSHA Safety certificates
- Current driver's license
- Must have the ability to travel by car and/or airplane to customer or company worksites on a frequent basis, as needed
- Must be available and willing to travel up to 50% of the time after training
This position is not eligible for visa sponsorship at this time.
Job Type: Full-time
Pay: $85,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Boise, ID 83716
