Visitor Experience Guide I

Andrew Jackson Foundation
Nashville, TN

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Job Details

Qualifications

Customer communication
Outdoor work experience
High school diploma or GED

Full Job Description

Job Summary:

The Visitor Experience Guide I is responsible for providing exceptional visitor experiences at Andrew Jackson’s Hermitage.

Schedule

This position requires regular weekend shifts and occasional evening shifts.

Supervisory Responsibilities:

None.

Primary Job Responsibilities:

Provides excellent customer service to visitors.
Orients visitors to the site.
Manages visitor traffic flow.
Provides guided historical tours as required.
Maintains knowledge of history and promotes offerings of Andrew Jackson’s Hermitage including tours, programs, museum store, food options, and membership.
Distributes and assists visitors with the operation of audio tours and other technology.
Assists visitors with special requests and accommodations, including issues of accessibility.
Addresses and resolves visitor needs promptly and effectively or elevates them to manager.
Collects and records visitor feedback to help improve visitor experience and offerings.
Supports group tours for adults and children.
Maintains all work areas in an organized and welcoming fashion.
Ensures that all literature, brochures, and promotional materials are stocked.
Ensures the safety and security of visitors through vigilant monitoring of possible hazards or threats.
Maintains knowledge of emergency procedures and promptly communicates issues to manager or Security.
Performs other duties as assigned.
Job Summary:
The Visitor Experience Guide I is responsible for providing exceptional visitor experiences at Andrew Jackson’s Hermitage.
Schedule
This position requires regular weekend shifts and occasional evening shifts.
Supervisory Responsibilities:
None.
Primary Job Responsibilities:
Provides excellent customer service to visitors.
Orients visitors to the site.
Manages visitor traffic flow.
Provides guided historical tours as required.
Maintains knowledge of history and promotes offerings of Andrew Jackson’s Hermitage including tours, programs, museum store, food options, and membership.
Distributes and assists visitors with the operation of audio tours and other technology.
Assists visitors with special requests and accommodations, including issues of accessibility.
Addresses and resolves visitor needs promptly and effectively or elevates them to manager.
Collects and records visitor feedback to help improve visitor experience and offerings.
Supports group tours for adults and children.
Maintains all work areas in an organized and welcoming fashion.
Ensures that all literature, brochures, and promotional materials are stocked.
Ensures the safety and security of visitors through vigilant monitoring of possible hazards or threats.
Maintains knowledge of emergency procedures and promptly communicates issues to manager or Security.
Performs other duties as assigned.

Required Qualifications & Skills:

Excellent written and verbal communication skills.
Excellent interpersonal skills.
Ability to keep a friendly and professional demeanor with guests.
Ability to multitask in an effective manner.
Ability to memorize and synthesize information into oral presentations.

Education & Experience:

High school diploma or equivalent required.
Preferred, one year of experience in a customer service or hospitality role.

Physical Requirements

Ability to stoop, bend, lift, climb stairs, and walk.
Ability to stand for prolonged periods of time.
Must be able to lift up to 20 pounds at times.
Must be able to access various departments of a given location.
Ability to work inside or outside in varied elements.

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Job Summary:

Supervisory Responsibilities:

Primary Job Responsibilities:

Job Summary:

Supervisory Responsibilities:

Primary Job Responsibilities:

Required Qualifications & Skills:

Education & Experience:

Physical Requirements

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