Job description
As a Front Desk Agent, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ stay memorable from registration to checkout.
Though no two days are the same at La Quinta-Lebanon, you’ll have the opportunity to:
- Bring smiles to guests from around the world by providing warm welcomes
- Guide guests through the registration process, issue room keys.
- Process cash and credit card transactions strictly following established procedures
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes
- Respond to guest inquiries and concerns as quickly and completely as possible
- Promote teamwork and quality service through daily communications and coordination with other departments
What You’ll Bring
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write and understand English
- Ability to solve problems with a minimum of supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast paced environment
- Attention to detail and strong organizing skills
- Basic computer and office skills
- Hotel hospitality front office system knowledge a plus
- Ability to work independently or with others as needed
- High school diploma or equivalent
- One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment'
'
Work Remotely
Job Type: Full-time
Pay: $13.50 - $14.00 per hour
Benefits:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
