Classic Industries, the industry leader in automotive restoration parts and accessories for classic cars and trucks, is seeking an experienced Call Center Manager to lead our inbound customer support team in Huntington Beach, CA.
This is a great opportunity for a hands-on leader who enjoys developing people, improving performance, and working in a fast-paced, customer-focused environment within a passionate car culture.
Responsibilities:
- Provide hands-on leadership for all daily call center operations, ensuring service levels, productivity, quality, and customer satisfaction goals are consistently achieved.
- Set clear expectations and drive team accountability
- Develop, coach, counsel and support a high-performing customer service team
- Monitor KPIs, quality metrics, and individual performance
- Provide ongoing feedback to employees to support performance improvement and development
- Lead the performance management processes, including informal coaching, formal warnings, and performance improvement plans (PIP)
- Evaluate staffing levels, scheduling, and workforce utilization to maximize productivity while maintaining service standards
- Foster a positive, engaged workplace by improving employee morale, communication, recognition, and career development opportunities
- Partner with Training and HR to ensure strong onboarding and employee development programs
- Provide regular performance reporting to management
- Enforce company policies and service standards
- Support continuous improvement in processes and customer experience
Qualifications:
- 5–7 years of call center supervisory or management experience
- Strong leadership skills with a proven ability to motivate teams
- Customer service mindset with a focus on quality and results
- Ability to analyze metrics and make data-driven decisions
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution abilities
- Experience with call center systems, CRM tools such as HubSpot, or related software
- We use a proprietary in-house billing and invoicing software system
- Automotive parts, restoration, or enthusiast market experience is a plus
Why Join Classic Industries:
- Competitive pay:
- $80,000 – $90,000 annually
- Pay based upon job skills and work experience
- Annual pay is based upon a combination of hourly and overtime pay
- Full benefits package (medical, dental, vision, PTO, holidays, life insurance)
- Employee discounts
- Fun, car-focused culture in a casual environment
- Supportive team and strong leadership
- Opportunities for advancement
Schedule:
- Monday – Friday: 8:00 AM – 5:00 PM
- Alternate Saturdays: 10:00 - 3:00
A background check is required. About Classic Industries: Classic Industries has served over one million customers for more than 40 years, providing the largest selection of restoration parts and accessories for classic cars and trucks. Based in Huntington Beach, CA, we are known for our detailed catalogs, strong customer service, and passion for the automotive restoration community. Learn more at www.classicindustries.com
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Application Question(s):
- This is an on-site role based in Huntington Beach, CA. Are you able to reliably commute to the office daily by your start date?
Experience:
- Call Center Supervisor / Manager : 5 years (Required)
Work Location: In person
