Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for the hospitality industry and excellent customer service skills.
Responsibilities
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and assist with inquiries
- Handle guest requests and resolve any issues promptly
- Process payments and maintain guest accounts
- Provide information about hotel services, amenities, and local attractions
- Assist with night audit duties as needed
Requirements
- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in using phone systems and basic computer applications
- Excellent communication and interpersonal abilities
- Multilingual skills are a plus
- Knowledge of HotelKey will be preferred
- Ability to handle guest relations professionally
- A degree or certification in Hospitality Management is desirable
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
