Summary: The Assistant Retail Banking Manager supports the Retail Banking Manager in daily operations, focusing on customer service, staff supervision, sales, and operational compliance. Key responsibilities include managing staff and performance, ensuring adherence to bank policies and regulations, assisting with customer inquiries and complex transactions, and serving as a keyholder and manager-on-duty when the Retail Banking Manager is absent.
Availability: Monday - Friday 8:00 am - 5:00 pm | Springfield, MO
Essential Job Functions
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Demonstrate Legacy Bank and Trust corporate values in all situations and interactions.
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Assist clients with inquiries and complex transactions (cash handling, balancing of drawers, vaults, coin machine, etc.).
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Achieve branch sales goals and contribute to profitability.
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Supervise retail staff members.
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Provide coaching, training, and feedback to retail staff to improve their skills to meet goals.
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Assist in the hiring process and employee performance issues.
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Ensure the smooth execution of daily branch operations and compliance with bank policies and regulations.
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Manage cash levels in the vault and teller drawers and handle cash ordering and issuance.
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Oversee the branch's inventory of supplies and equipment.
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Serve as the Retail Banking Manager's right-hand person, supporting strategic initiatives and operational planning.
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Act as a keyholder, open and close the branch, and manage it in the Retail Banking Manager's absence.
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Consistently provide exceptional customer service and appropriately manage client complaints.
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Coordinate with other departments and act as a liaison between the branch and other company functions.
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Complete all required training.
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All other duties as assigned.
Knowledge, Skills, Abilities, Competencies
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Confidentiality
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Strong leadership and communication skills
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Solid understanding of banking regulations and procedures
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Analytical, organizational, and problem-solving abilities
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Attention to detail
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Microsoft Word, Excel, and Outlook experience
Education and Experience
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High School diploma or equivalent
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Three or more years of banking and/or sales experience
Physical Requirements
Onsite Position
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Seeing: Must be able to see well enough to see computer screen and read documents (75-100% of work time spent on activity).
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Hearing: Must be able to hear well enough to communicate with customers, vendors, and employees (75-100% of work time spent on activity).
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Sitting: Must be able to sit for long periods of time (50-74% of work time spent on activity).
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Standing/Walking: Must be able to move about office (50-74% of work time spent on activity).
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Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up paper products or materials (0-24% of work time spent on activity).
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Lifting/Pulling/Pushing: Must be able to lift up to 10 pounds (0-24% of work time spent on activity).
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Grasping/Feeling: Must be able to write, type, and use technical equipment (75-100% of work time spent on activity).
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Benefits
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401(K)
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401(K) matching
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Dental insurance
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Vision insurance
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Health insurance
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Flexible spending account
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Life insurance
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Paid time off
The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. Legacy Bank and Trust is an equal opportunity employer.
