*This position oversees the Clinics in the Mon Valley area: Charleroi, Donora, California, and Bentleyville.*
Job purpose:
To supervise, provide direction and manage day to day operations in the assigned primary care offices.
Duties and responsibilities:
- Supervise staff to assure effective operations
- Assure that Centerville Clinic Policies and Procedures are followed
- Coordinate staff activities and workflows to assure that quality patient care is maintained
- Conduct regular staff meetings to provide policies and procedures; update to work flows; and feedback on office performance
- Assure adherence to Teams-centric workflows to assure roles and responsibilities are followed (i.e. Clerical Workflow; Medical Assistant Workflow)
- Assure ongoing education to patients on the Teams communication process to both internal (Staff) and external (Patients) customers
- Establish daily team huddle meetings to identify area of opportunities for productivity and scheduling for the day ahead, review any barriers to expected productivity levels, properly plan for potential/expected no shows in provider schedule, educate team leaders and staff on any updates policy or workflow issues and identify any potential issues for the day.
- Act as a Liaison for providers and work with the Chief Medical Officer, Chief Clinical Officer, and Chief Operating Officer where necessary to resolve conflict and realign medical staff and teams towards expectations.
- Provide daily, weekly, and monthly feedback on identified performance metrics to include but is not limited to Productivity Levels, No Show rates, Scheduling Opportunities, call volume (answered vs. missed calls), Team/Provider Work in Progress, Customer/patient Feedback, etc.
Qualifications:
Include:
- Minimum of 5 years' experience working in a medical office
- Must be a Medical Assistant
- Knowledge of operations in a medical office
- Capacity to relate to patients, staff and physicians
Working Conditions:
Normal working business hours are between 8:00 AM and 6:00 PM Monday through Friday. There may be special occasions that require work hours in evenings or weekends. Travel is required between all offices in Centerville Clinics' network.
Job Type: Full-time
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
Application Question(s):
- What are your salary expectations?
- Do you have a Medical Assistant diploma or certification?
Experience:
- Medical office management: 5 years (Preferred)
Work Location: In person
