Front Desk Receptionist/Call Center Representative - Join Our Patient Relations Team!
Professional VisionCare is thrilled to welcome a Full-Time Front Desk Receptionist/Call Center Representative to our Patient Relations Team at our Westerville location! We are a thriving optometry practice dedicated to improving lives through exceptional vision care, and we’re proud to offer PAID training to all new team members.
Key Responsibilities:
- Deliver exceptional customer service by providing the happiest, most helpful care to every patient.
- Manage patient check-ins and verify demographic information.
- Maintain and update patient charts and office records with accuracy.
- Verify vision benefits and insurance coverage, including pulling authorizations as needed.
- Handle patient payments with precision and record them accurately.
- Respond to patient inquiries with outstanding follow-through and care.
- Efficiently schedule and confirm appointments to optimize patient flow.
- Operate a multi-line inbound phone system (high call volume similar to a call center environment).
- Perform administrative tasks such as new patient tracking and follow-ups for special testing.
What We’re Looking For:
We’re seeking a dedicated, detail-oriented, and customer-focused individual who thrives in a fast-paced environment. The ideal candidate will:
- Have an enthusiastic and genuine joy for helping others, and loves to talk to people, as though no one is a stranger.
- Possess strong organizational skills and a positive attitude.
- Demonstrate reliability, dependability, and an excellent attendance record.
- Exhibit exceptional communication skills (verbal, written, and electronic).
- Provide friendly, empathetic, and thoughtful customer service, even in challenging situations.
- Be eager to learn new skills, work independently, and adapt to new processes.
- Be available to work five full shifts per week, including Saturdays (with one weekday off each week).
- Thrive in a team-oriented environment and enjoy positivity and encouragement.
- Experience in a call center setting is preferred, but not required.
Work Schedule:
- Monday through Thursday: 7:45 AM–5:00 PM
- Friday/Saturday: 7:45 AM–1:30 PM
- Every Sunday and one weekday off per week.
Why Join Professional VisionCare?
- Paid Training: Start your career with confidence through comprehensive training.
- Competitive Pay & Bonuses: Enjoy monthly attendance bonus opportunities and fair, reliable pay.
- Comprehensive Benefits: Medical/dental insurance, paid time off, holiday pay, retirement options, and more.
- Employee Appreciation: Participate in our employee rewards program where you can earn points for gifts, experiences, extra vacation time, and even cash.
- Meaningful Work: Make a difference in patients' lives every day through the creating a unique and personable experience, and assisting in their visual health.
- Positive Work Culture: Be part of a team that values collaboration, positivity, and going above and beyond for patients and staff.
About Us:
Professional VisionCare isn’t your ordinary optometry practice. We’re committed to changing lives, one person at a time, by providing outstanding vision care and creating a warm, welcoming environment for both patients and team members. Don’t just take our word for it—check out our glowing reviews online and visit our websites at and to learn more!
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Our practice has locations in Johnstown, Westerville, and Lewis Center. We are hiring team members who have reliable transportation and are willing to work at all locations on a regular basis. Please confirm if you are able to commute/work in all locations.
- Please describe how often you were unable to work a scheduled shift in the past year.
- This position requires the ability to work on computers and answer phone calls for long periods of time each day, as well as some light mobility to walk up and down stairs and stand on your feet for long periods of time. Do you have any concerns with these requirements?
Work Location: In person
