Job Summary
We are seeking a dynamic and customer-focused Apartment Leasing Agent to join our property management team. In this role, you will be the first point of contact for prospective residents, guiding them through the leasing process with enthusiasm and professionalism. Your expertise in property leasing, client communication, and property management tools will ensure a seamless experience for applicants and help maintain high occupancy rates. This position offers an exciting opportunity to showcase your sales skills, administrative proficiency, and knowledge of fair housing regulations while contributing to a vibrant community environment.
Responsibilities
- Greet prospective tenants promptly and professionally, providing detailed information about available units, amenities, and community features.
- Conduct property tours, highlighting key features and answering questions to facilitate leasing decisions.
- Manage lease or rental agreement documentation accurately using property management tools such as Yardi and OneSite.
- Process applications efficiently, verifying applicant information and coordinating background checks, including Section 8 and LIHTC programs.
- Maintain comprehensive records of all leasing activities, including data entry, filing, and updating client files in compliance with Fair Housing regulations.
- Collaborate with property management teams to coordinate property maintenance requests and ensure units are move-in ready.
- Negotiate lease terms with prospective tenants while ensuring adherence to legal standards and conflict management best practices.
- Uphold excellent customer service standards through clear communication, phone etiquette, and proactive client relationship management.
- Assist in budgeting activities related to leasing operations and contribute to team management efforts to meet occupancy goals.
- Stay informed about local landlord-tenant law changes and property management best practices to ensure compliance across all activities.
Qualifications
- Proven experience in property leasing or real estate administrative roles with familiarity using Yardi, OneSite, or similar property management software.
- Strong knowledge of landlord-tenant law, Fair Housing regulations, Section 8 programs, LIHTC compliance, and facilities management principles.
- Demonstrated ability in conflict management, negotiation, and upselling techniques within a customer service environment.
- Excellent organizational skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry, filing, and reporting purposes.
- Previous experience working within a property management company or in real estate administrative roles is highly preferred.
- Effective communication skills with professional phone etiquette and client relationship management capabilities.
- Ability to manage multiple tasks efficiently while maintaining attention to detail in lease or rental agreement processing.
- Team-oriented mindset with experience managing or collaborating within a team environment; leadership skills are a plus.
Join us in creating welcoming communities by providing exceptional leasing experiences! This paid position offers valuable opportunities for growth within the property management industry while making a positive impact on residents’ lives.
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
