Entry-Level Field Service Technician
Charlotte, North Carolina
Jones Networking is recruiting for an Entry-Level Field Service Technician to join a growing international manufacturing company in Charlotte, NC. This is an excellent opportunity for someone with a strong mechanical and electrical aptitude who is looking to build a long-term career with an industry leader known for innovative engineering and high-quality products.
This position has a structured career path. The ideal candidate will begin by supporting the company's Return Merchandise Authorization (RMA) process, develop in-house technical expertise, and ultimately grow into a customer-facing Field Service Technician role.
Entry-Level Field Service Technician Responsibilities:
- Manage the RMA process by receiving, inspecting, and evaluating returned products.
- Perform hands-on diagnostics and troubleshooting of AC, DC, and EC fan and motor systems to identify root causes of product failures.
- Document repair findings, service records, and technical information within the company's ERP and quality management systems.
- Assist with identifying product trends and support continuous improvement initiatives.
- Collaborate with Product Management, Engineering, and Manufacturing teams to resolve technical issues and supplier-related concerns.
- Provide technical support for customer inquiries and assist with troubleshooting product performance issues.
- Develop expertise across the company's product portfolio through hands-on training and technical support activities.
- Progress into an in-house technical support role before advancing into a Field Service Technician position.
- Travel to customer sites, as needed, to perform equipment diagnostics, repairs, commissioning, and technical support after completing the company's training program.
- Represent the company professionally while delivering exceptional customer service and technical expertise.
Entry-Level Field Service Technician Requirements:
- Associate's degree or higher in Mechatronics, Electronics, Industrial Technology, Electrical Technology, Mechanical Technology, or a related technical field preferred.
- 1+ years of hands-on experience working with electromechanical equipment, industrial machinery, HVAC systems, motors, controls, or related equipment.
- Background in electrical systems with mechanical aptitude, or mechanical systems with foundational electrical knowledge.
- Ability to travel 25% of the time.
- Strong troubleshooting and diagnostic skills.
- Proficiency with Microsoft Office, including Word and Excel.
- Experience working with ERP systems or quality management software is preferred.
- Ability to lift up to 50 pounds and work within a warehouse and testing environment.
- Excellent organizational, communication, and problem-solving skills.
- Customer-focused with a desire to learn and grow within a technical career.
Entry-Level Field Service Technician Salary & Benefits:
- Competitive salary based on experience
- 100% Employer paid Medical, Dental, and Vision insurance
- 401(k) with company match
- Generous Paid Time Off and paid holidays
- Specialized technical training on proprietary products and systems
- Opportunity for long-term professional growth with a rapidly expanding international manufacturer
- Collaborative, family-oriented work environment with a modern facility
Pay: $26.89 - $32.38 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have hands-on experience working with electromechanical equipment, industrial machinery, HVAC systems, motors, controls, or related equipment. If so, which?
- Does your background include more electrical systems with mechanical aptitude or mechanical systems with foundational electrical knowledge?
A. Electrical systems with mechanical aptitude
B. Mechanical systems with foundational electrical knowledge
Work Location: In person
