Join the Team at TownePlace Suites Milwaukee Oak Creek
Great Lakes Management Group, LLC is seeking a friendly, reliable, and service-focused Guest Service Agent to join the team at TownePlace Suites Milwaukee Oak Creek. As the first point of contact for our guests, this role is essential in creating a welcoming and memorable experience from arrival to departure.
If you enjoy helping others, thrive in a fast-paced environment, and take pride in delivering exceptional hospitality, we’d love to meet you.
Benefits
- Competitive pay
- Paid time off
- End Of The Year Bonus
- Health, dental, and vision insurance (for eligible full-time team members)
- Hotel discounts
- Career growth and advancement opportunities
- Supportive and team-focused work environment
Position Summary
The Guest Service Agent is responsible for delivering exceptional guest service while managing front desk operations. This role plays a key part in creating positive first impressions, ensuring smooth arrivals and departures, and supporting an outstanding overall guest experience.
Key Responsibilities
- Greet guests warmly and professionally upon arrival and departure
- Complete guest check-in and check-out procedures accurately and efficiently
- Manage room reservations, modifications, and cancellations
- Answer phone calls using proper telephone etiquette and Marriott brand standards
- Respond promptly to guest requests, questions, and concerns
- Process payments and maintain accurate cash handling procedures
- Communicate effectively with housekeeping and maintenance to support guest needs
- Maintain a clean, organized, and professional front desk and lobby area
- Promote Marriott Bonvoy membership and hotel amenities
- Assist with guest service recovery and resolve issues in a timely, professional manner
- Follow all hotel safety, security, and emergency procedures
- Support additional duties as assigned by hotel leadership
Qualifications
- Previous hotel front desk or customer service experience preferred
- Marriott experience preferred, but not required
- Strong communication and interpersonal skills
- Professional appearance and positive attitude
- Comfortable using computers and hotel operating systems
- Ability to multitask and remain calm in a fast-paced environment
- Flexible schedule, including evenings, weekends, and holidays
- Reliable transportation and dependable attendance required
What We’re Looking For
- A genuine passion for hospitality and guest service
- A team player with a positive, can-do attitude
- Someone who is dependable, organized, and solution-oriented
- A professional who takes pride in creating great first impressions
- A team member who is confident, friendly, and eager to learn
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
