Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers feel valued, supported, and confident in their interactions with us. Your enthusiasm and organizational skills will help create a positive experience for every client, whether through phone, email, or in-person communication. This paid position offers an exciting opportunity to develop your office management and customer support skills while contributing to a vibrant team environment. If you thrive in fast-paced settings and enjoy helping others, this role is perfect for you!
Responsibilities
- Serve as the first point of contact for customers via multi-line phone systems, email, and in person at the front desk
- Manage appointment scheduling and calendar coordination using office management tools, CRM software, and Google Workspace applications
- Handle data entry and maintain accurate records through filing, proofreading, and updating customer information in databases such as QuickBooks or other office software
- Provide exceptional customer support by addressing inquiries promptly, resolving issues efficiently, and maintaining professional phone etiquette
- Assist with clerical tasks including filing, photocopying, proofreading documents, and managing incoming/outgoing correspondence
- Support office operations by managing supplies inventory, organizing files, and performing light bookkeeping or basic bookkeeping tasks as needed
- Collaborate with team members to ensure smooth office flow and effective communication across departments
- Manage Social Media accounts and monitor Social Media Platforms for lead generation
Skills
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace tools
- Excellent organizational skills with the ability to multitask efficiently in a busy environment
- Previous office experience or clerical experience preferred; familiarity with office management practices is a plus
- Knowledge of multi-line phone systems, phone etiquette, and front desk procedures
- Experience with data entry, filing systems, proofing documents, and basic bookkeeping tasks such as using QuickBooks or similar software
- Exceptional time management skills to prioritize tasks and meet deadlines consistently
Join us to be part of a professional team dedicated to delivering outstanding customer service while honing your administrative expertise! This paid role offers growth opportunities in office management and customer support within a supportive work environment.
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Professional development assistance
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
Ability to Commute:
- Hardy, VA 24101 (Required)
Work Location: In person
