About Zurier Company
Zurier Company is an employee-owned organization committed to delivering reliable products, exceptional service, and lasting customer relationships. We pride ourselves on consistent quality, responsive support, and clear communication with our customers and business partners.
You’ll be part of a collaborative team where your ideas are valued, continuous improvement is encouraged, and your contributions have a direct impact on the company’s success. We offer a comprehensive benefits package and on-the-job training in a supportive, team-oriented environment.
Position Summary
Zurier Company is seeking a motivated and customer-focused Inside Sales Representative to join our team in Livermore, CA. This position serves as the primary point of contact for customers, providing product information, pricing, quotes, order support, and exceptional service throughout the sales process. This role also works closely with Outside Sales, manufacturers, and internal departments to ensure a seamless customer experience and identify opportunities to grow sales.
Essential Responsibilities
· Respond promptly to a high volume of inbound customer inquiries via phone and email.
· Prepare accurate quotes, pricing information, and product recommendations.
· Enter, process, and track customer orders from receipt through fulfillment.
· Support Outside Sales team members by reviewing market information and identifying customer needs.
· Maintain current knowledge of product offerings, pricing, and promotions.
· Assist customers with purchase orders, product information, and basic technical troubleshooting.
· Resolve customer concerns efficiently and escalate complex issues when appropriate.
· Communicate with manufacturers regarding product availability, technical information, and customer requirements.
· Maintain accurate customer records using Repfabric CRM and internal business systems.
· Support company initiatives focused on customer satisfaction and continuous improvement.
· Identify opportunities to generate additional sales and strengthen customer relationships.
· Perform other related duties as assigned.
Qualifications
REQUIRED
· Two+ years of experience in customer service and administrative support.
· High school diploma or GED.
· Strong computer skills: ability to quickly learn new software and adapt to evolving technology and business systems.
· Excellent verbal and written communication abilities.
· Strong organizational skills with exceptional attention to detail.
· Ability to manage multiple priorities in a fast-paced environment.
· Self-starter with the ability to take initiative, work independently, and proactively take ownership of responsibilities with minimal supervision.
· Ability to work full-time on-site in Livermore, CA and collaborate effectively with team members.
PREFERRED
· Two+ years of experience in inside sales or customer service in plumbing and construction industries.
· Previous experience preparing quotes, processing orders, or supporting outside sales teams.
· Additional education, product knowledge, or sales training is a plus.
Why Join Zurier Company?
At Zurier Company, you’re more than an employee. You become an employee-owner with a vested interest in our collective success. We offer:
· Employee ownership (ESOP).
· Comprehensive benefits package which includes Employer-paid Medical, Dental and Vision insurance for employees + dependents.
· Paid time off and holidays.
· Collaborative, team-oriented culture.
· Stable company with a commitment to long-term customer relationships.
If you are passionate about customer service, sales support, and building strong relationships, we’d love to hear from you.
Zurier Company is an equal opportunity employer. Zurier Company does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
