San Francisco, CA · On-site · Full-time
Compensation: $130,000–$170,000 + competitive equity
We're an early-stage, venture-backed startup building the real-time data infrastructure that lets AI agents access live information from across the web. Our APIs and datasets power use cases from pipeline building and prioritization to sales/marketing automation and deal sourcing. With 150+ enterprise customers, $10M+ ARR, profitability, and 10x growth in 2025, we're scaling fast while staying disciplined.
Founded 2023 · 11–50 people · Industry: AI Tools
We're hiring a Customer Engineer to own customer success while actively building the automation that reduces manual customer touchpoints over time. This is a hybrid technical and relationship-driven role: you'll hop on calls when needed, but you'll be equally focused on building automated responses and workflows that scale support without scaling headcount. Prior customer success experience is not required — this is as much a builder's seat as a support seat.
What you'll be doing
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Own day-to-day customer success and support, including scheduling and running calls when necessary
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Build automations that reduce manual response volume over time
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Continuously improve how customer interactions are handled, balancing personal touch with scalable systems
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Identify patterns in customer needs and translate them into automated or systematized solutions
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Represent the voice of the customer back into the product and engineering teams
Tech stack: API integration and automation/workflow tooling.
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0-3 years, early-career welcome
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Genuine technical aptitude required
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Builder mindset: automation over manual process
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Personable, improvement-oriented
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SF 5 days in-person
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No prior CS experience required
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Software engineering background with genuine interest in moving into a more customer-facing role
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Demonstrated technical aptitude through side projects, coursework, or prior automation work
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Personable communicator who genuinely enjoys improving how customers experience the product
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High curiosity and hunger, even without direct customer success experience
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Comfortable building systems and processes rather than just executing manual tasks
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Pure support or ticket-handling background with no technical building interest
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Lacks genuine technical aptitude or curiosity about automation
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Passive approach to customer interactions rather than a builder's mindset
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Cannot work SF in-person 5 days a week
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Build category-defining data infrastructure for the AI-agent era
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Rare traction for the stage: 150+ enterprise customers, $10M+ ARR, profitable, 10x growth in 2025
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A builder's seat with high autonomy and direct product influence early in your career
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Early-career friendly with a high ceiling — technical aptitude and hunger matter more than a CS resume
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Location: San Francisco, CA
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Work policy: On-site, 5 days a week
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Compensation: $130,000–$170,000 + equity
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Visa sponsorship: None available
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Employment type: Full-time
