Customer Service Representative

Tennessee Steel Haulers LLC -
Laredo, TX

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Job Details

9 days ago

Qualifications

Freight sales and client acquisition
Managing customer accounts
Customer relationship building
Road transportation operations
Email customer support
Market trends analysis
Logistics customer service
Freight rate negotiation
Shipment tracking for distribution operations
Transportation sales
Account development
Scanning
Mid-level
Managing clients in a customer support role
Dispatching
Schedule management
Digitization
Carrier selection for distribution operations
Freight shipment tracking
Client base expansion
Customer engagement
New customer acquisition
Initial Contact (sales skills)
Prospecting
Document imaging
Account management
Physical document handling
Customer interaction during outreach
Client interaction via phone calls
Freight brokerage customer service

Full Job Description

TSH is looking to hire a Customer Service Representative. Customer Service Representative is to distribute the freight acquisition prescribed as Northbound through daily driver contact and interaction via phone or email. Acquisition of freight with current customer base.

Daily driver contact.
Rate negotiation.
Working with Nashville Truck Group to distribute to desired location.
Update Laredo Driver Board
Ensuring the pickup and delivery of scheduled loads.
Maintain International Load Status integrity
Assist in updating customer website portals on pickup and delivery times.
Growing TSH presence with current customer base.
Growing new accounts prescribed as Northbound.
Entering and dispatching loads.
Coordinate and prepare transload sheets
Managing customer's relationships i.e. consulting when our drivers have service failures, consulting when customers have failures and detention time or layover pay is needed.
Performs other related duties as assigned
Electronic scanning, indexing & maintaining of company documents
Assists department and management with various reports, administrative needs & phone coverage
Secondary: Brokering freight.
Secondary: Backup support for Southhbound Customer Service Rep and Brokerage

Sales

Natural extension of our MX Freight Operations Department
Responsible for prospecting based on trends in load data, commodity trends, and new facilities launching.
Responsible for handling of leads given by owner operators.
Account Rep then begins to build rapport with drivers by daily contact via phone and emails

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