Precision Injury Care is seeking a friendly, dependable, and motivated Bilingual Medical Front Office Coordinator (English/Spanish) to join our team. We are a multi-disciplinary pain management clinic. If you enjoy providing excellent patient care, thrive in a fast-paced environment, and are passionate about helping others, we'd love to hear from you!
Typical day will consist of:
- Welcome and register patients with a warm and friendly customer service
- Check patients in and out: clinic volume upwards of 50 patients/day
- Answer multi-line telephone system
- Provide accurate and complete information to patients and team members
- Manage pending MRI results
- Data entry into EMR system
- Obtain insurance info, police reports, medical records etc.
- Prepare, maintain, and file medical records
- Answers phones calls for patient booking, basic questions and screen phone calls
- Sending texts to remind patients of their appointment and checking voicemails
- Handle payments for cash patients seen in office
- Imputing and updating patient medical records while keeping HIPPA standards of confidentiality
- Strong organizational skills are a must as we have different forms for all of our services
- Help maintain the patient flow, so the wait times are at a minimal
- A variety of other administrative support functions assigned
- Most importantly is making sure all our patients happy, comfortable and satisfied when they leave the office
The ideal candidate will possess the following behavioral traits:
- Proactively handle challenging people and/or situations
- Have a high level of empathy and consideration of others
- Have a level of patience
- Establish/nurture personal relationships
- Act as liaison between patients and our team
- Keep calm under pressure and ability to think outside of the box
- Possess excellent telephone skills
- Strong verbal and written communication skills
- Ability to display grace and professionalism
- Be able to make patients feel comfortable and welcomed when they are in the office.
Requirements
- Spanish Speaking
- High school diploma or equivalent
- Cheerful demeanor!!!!
- Able to work 5 days
- Proficient in Microsoft Office and Computer, scanner, fax, and phone system
- Maintain the cleanliness of the clinic and the organization of work space
- Maintain a professional appearance and appropriate attire
- Enthusiastic approach to customer service
- Willingness to learn and grow
*Pay is dependent on experience, certifications, etc.*
