Miguel’s Jr. stays true to who we are with Our WHY, or our purpose: We create positive experiences and opportunities around the LOVE OF FOOD, FAMILY, AND SERVICE.
If you are ready to change your life for better come be a part of our team! Here at Miguel’s, you will find more than just a job. We are a family and a team with goals and aspirations!
We offer an excellent compensation and benefits package to include:
- Paid Time Off (PTO) & (PSL) Paid Sick Leave
- Low-Cost Insurance benefits (Medical, Dental, Vision Plans)
- Company Paid Life Insurance
- 401(k) Plan with Awesome Company Match
And much more!
General Manager Position Summary:
The General Manager is the Front and Back of the House leader with full business responsibility for a QSR restaurant. This role represents the brand within the community and is accountable for operational excellence, financial performance, guest satisfaction, and team development. The General Manager builds, leads, and develops a high-performing leadership team including the AGM, Shift Supervisors, and restaurant team members across BOH and FOH.
Essential Duties and Responsibilities Operational Leadership
- Drives daily execution excellence across BOH and FOH operations to consistently deliver quality food, speed, and service.
- Oversees all restaurant operations, ensuring adherence to company systems,, procedures, and operational standards.
- Manages financial performance, including sales, labor, food cost, inventory, and controllables, to meet or exceed business scorecard goals.
- Manage third-party delivery services and ensure same quality of food and guest service Identifies operational opportunities and implements action plans to improve performance, efficiency, and profitability.
Training & Leadership Development
- Builds a strong leadership pipeline by training, coaching, and developing AGM and Shift Supervisors.
- Ensures all team members receive proper onboarding, role-specific training, and ongoing skill development.
- Manages all training requirements for team members through Ole Academy and other sources.
- Leads by example through hands-on coaching, performance feedback, and reinforcement of company vision and values and expectations.
- Regularly discusses performance and supports career development planning for leadership team members.
Service Standards & Compliance
- Champions exceptional guest service by setting clear expectations and leading guest recovery for restaurant-level concerns.
- Ensures compliance with all food safety, health department, Cal/OSHA, wage and hour, and employment regulations.
- Maintains a safe, secure, and healthy environment by enforcing sanitation standards, and safety procedures.
- Responsible to manage guest sentiments via in-person feedback and other reviewing sources, i.e. Yelp, Google, Tattle, etc.
- Ensures required certifications (e.g., Food Handler) and operational audits are completed accurately and on time.
Team Leadership & Scheduling
- Recruits, interviews, selects, and retains top talent through ongoing sourcing and engagement efforts.
- Creates effective schedules that align staffing levels with business needs while maintaining labor targets.
- Manages attendance, performance accountability, and corrective action in partnership with HR and Area Coach as needed.
- Fosters a positive, respectful, and inclusive work environment that promotes teamwork and retention.
Safety, Compliance & Facility Oversight
- Maintains a safe, secure, and healthy environment by enforcing sanitation, food safety, and workplace safety standards.
- Ensures compliance with all applicable laws and regulations, including health department, Cal/OSHA, wage and hour, and employment requirements.
- Conducts routine checks of BOH and FOH areas to identify safety, cleanliness, or facility concerns.
- Oversees facility condition, security systems, and the coordination of maintenance needs.
Collaboration & Communication
- Communicates daily with the Area Manager regarding performance, priorities, challenges, and action plans.
- Partners with support teams (HR, Training, Operations, Facilities) to ensure alignment and execution of company initiatives.
- Promotes open, clear, and consistent communication with team members to support engagement and operational success.
- Represents the brand professionally within the community and supports local marketing and community engagement efforts.
- Completes other duties assigned by the Area Coach.
- Obtains ServSafe Certification within 30 days of hire.
Requirements
- Minimum of 3 years of experience in a supervisory or management role within QSR, with full P&L responsibility.
- Proven ability to lead, coach, and motivate high-performing teams.
- Strong operational, financial, and problem-solving skills.
- Proficiency in verbal and written English communication; bilingual English/Spanish is a plus.
- Flexible availability, including nights, weekends, and holidays.
- Intermediate computer skills, including MS Office (Excel, Word, Outlook).
- High School Diploma or equivalent.
Key Competencies
- Guest-Centered Mindset
- Team Leadership & Coaching
- Communication & Coordination
- Problem Solving
- Reliability & Follow-Through
- Compliance & Safety Awareness
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Job Details:
- Career Advancement/Career Plan: We promote heavily from within.
