Sheraton Metairie at 4 Galleria Blvd, is now hiring for a Lead AM Server.
Job Summary
The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.
Physical Requirements:
- Flexible and long hours sometimes required.
- Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to maneuver throughout the dining area while carrying full trays of food and beverages.
Essential:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
- Have a thorough knowledge of menus and current specials in applicable outlets.
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
- Pre-bus all tables removing soiled dishes after each course.
- Be familiar with the operation of the P.O.S. system.
- Perform cashiering functions by closing checks and preparing end of shift paperwork.
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
- Ensure that all tables and side stands are kept stocked, tidy, and clean.
- Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
- Breakdown trays of soiled dishes and linen in the dish-room according to established standards.
- Answer the telephone according to standards.
- Consistently up-sell food, beverage and promotional items to guests.
- Be familiar with fire extinguishers, locations and know how to use them.
- Receive and deliver food and beverage orders and collect payment.
