Watts Dental is seeking a compassionate and organized Dental Treatment Coordinator & Patient Financial Advocate to join our growing team. This role is ideal for someone who enjoys building relationships, communicating clearly, and helping patients feel confident about important healthcare decisions.
As a key member of our patient experience team, you'll be responsible for guiding patients through recommended treatment, answering questions about insurance and financing, and helping ensure they have everything they need to move forward with care. Your ability to combine customer service, organization, and financial communication will make a direct impact on both patient outcomes and practice success.
At Watts Dental, we combine advanced dentistry with a people-first culture. We believe our patients deserve excellent care, and our team deserves an environment where they can learn, contribute, and grow.
When you join us, you'll enjoy:
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A collaborative workplace where doctors and support staff work together toward a common goal.
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Opportunities to expand your knowledge of dental treatments and patient care.
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A modern, technology-focused practice committed to continual improvement.
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A supportive team that values integrity, respect, and personal growth.
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The chance to make a meaningful difference in the lives of patients every day.
In this position, you will:
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Meet with patients to review recommended treatment and answer questions about their care plans.
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Explain insurance benefits, estimated costs, financing programs, and payment arrangements.
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Coordinate communication between providers, patients, and administrative team members.
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Help patients schedule future treatment and navigate next steps in their care journey.
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Follow up with patients regarding pending treatment recommendations.
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Maintain detailed and accurate patient documentation.
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Deliver a welcoming, professional experience that builds trust and long-term patient relationships.
We're looking for someone who brings a combination of professionalism, empathy, and attention to detail.
Preferred qualifications include:
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Experience in a dental office, healthcare setting, patient coordination role, or financial counseling position.
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Strong communication skills with the ability to discuss financial information clearly and confidently.
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Excellent organizational and follow-through abilities.
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Ability to manage multiple priorities in a busy environment.
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Comfort using computer systems and maintaining accurate records.
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A positive attitude and commitment to exceptional patient service.
No dental treatment coordination experience? We'd still love to hear from candidates with relevant customer service, healthcare, or financial coordination backgrounds.
Watts Dental offers a comprehensive compensation package designed to support our employees and their families.
Compensation:
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$24.00-$30.00 per hour
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Performance-based bonus opportunities
Benefits Include:
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Medical, dental, and vision coverage for employees and eligible family members
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Short-term and long-term disability coverage
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Paid Time Off (PTO)
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401(k) with company match
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Professional development and growth opportunities
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A family-friendly culture that celebrates teamwork and community
We look for team members who align with our core values:
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Integrity: Acting honestly and doing the right thing, even when no one is watching.
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Patient-Centered Service: Creating personalized experiences built on empathy and respect.
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Innovation & Resourcefulness: Finding solutions that improve outcomes for patients and our team.
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Adaptability: Embracing change and staying flexible as we continue to grow.
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Collaboration: Supporting one another and achieving success together.
Monday: 8:30 AM - 6:00 PM
Tuesday - Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 1:00 PM
If you enjoy helping people, excel at communication, and want to be part of a practice that invests in its team members, we'd love to meet you.
Apply today through our quick application process and discover how rewarding a career at Watts Dental can be.
