Under general supervision, receives, transmits, and monitors radio communications to and from fixed or mobile transmitters and operates a telephone exchange and teletype equipment for dispatching proper equipment and personnel to expedite work operations.
- Answers the telephone and all systems and receives emergency calls from citizens, law enforcement agencies or fire departments requesting/reporting emergencies, information, and assistance. Documents pertinent information into the Computer Aided Dispatch System. Determines proper personnel response and dispatches units.
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Enters information into a Computer Aided Dispatch (CAD) system and quickly prioritize and assign call for service; updates unit activities; communicates, tracks, and monitors the status, location, and availability for units.
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Manages communications of emergency personnel responding to incidents operations during events such as active shooter and officer down responses.
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Takes protective actions for first responders by providing life-safety information during responses; analyzes conflicting and/or limited location information to direct first responders to the scene; negotiates with suicidal callers or hostage takers; and deploys to the scene of planned events, major emergencies, or ongoing incidents.
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Perform records inquiries (e.g., registration, drivers’ license, wanted persons); provides criminal history information or national crime history; enters records into manual and automated systems.
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Provides general information to the public.
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Attends meetings and trainings as per departmental requirements.
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Performs other job-related duties as assigned.
Education:
High school diploma or equivalent.
Experience:
A minimum of six (6) months of relevant experience.
Additional Requirements:
Must possess a valid Arizona driver’s license.
All persons applying for employment with the Sheriff’s Office shall be required to meet the following general qualifications: integrity, honesty, dependability, industry thoroughness, accuracy, good judgment, initiative, and courtesy.
All persons will be required to complete a thorough background investigation to include, but not limited to polygraph, psychological, and physical fitness test.
All persons must successfully complete a minimum six (6) month probation period.
Required Knowledge, Skills, and Abilities:
Knowledge of:
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Applicable emergency communication technologies.
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Business English, spelling, grammar, punctuation, and composition.
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Clerical office practices and procedures.
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Research techniques and report writing.
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Current Microsoft Office software.
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Filing and recordkeeping.
Skill in:
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Emergency communications.
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Exercising good judgment, applying logical thinking, and making sound decisions to accomplish tasks.
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Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
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Establishing and maintaining effective working relationships with employees, other agencies, and the public.
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Organization and adherence to detail.
Ability to:
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Prioritize tasks and address the most critical and pressing demands first.
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Work under extreme pressure, exercise good judgement, and make sound decisions during emergency situations.
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Maintain manual and automated records while handling emergency situations.
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Work rotating shifts, which includes weekends and holidays.
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Observe or monitor objects, data, and/or behavior to determine compliance with prescribed operating or safety standards.
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Use graphic visual aids, blueprints, schematics, or layouts.
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Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
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Keep management informed of key operating issues affecting the department.
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Remain current in knowledge required to perform assigned duties.
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Handle confidential matters and maintain discretion.
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Act with courtesy, tact, and diplomacy.
Work Environment:
The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.
Physical Requirements:
Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effectively in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.
Additional Job Information:
FLSA: Non-Exempt
Grade: 7
Classification: Classified
Safety Sensitive: Yes
