WHO WE ARE
At Lux Bond & Green, we celebrate life's most meaningful moments. For more than 125 years, our family has shared a deep passion for exceptional beauty, craftsmanship, value, and service. Our reputation has been built over generations on trust. We succeed together by supporting one another, listening, and sharing ideas.
JOB SUMMARY
We are searching for a Jewelry and Watch Service Coordinator to join our West Hartford store and be an integral part of our Service/Repair team. This position involves a great deal of customer contact and requires strong organizational skills and attention to detail when taking in and tracking jewelry and watch repairs.
MAJOR RESPONSIBILITIES/ACTIVITIES
- Working directly with customers at the service counter to process incoming jewelry, watches, and other repair items.
- Assisting customers with pick-up and sale of repair goods. Quality control finished jobs and contact customers when jobs are completed.
- Advising customers on all incoming jewelry and watch repairs providing close attention to condition issues, item descriptions, etc.
- Processing transactions through the Adaptive system
- Handling minor on-site repairs such as watch sizing and battery replacement
- Working closely with outside Vendors and Manufacturers and processing outgoing work to them as needed.
- Fielding incoming inquiries from customers via phone and email.
- Any other duties assigned by supervisors
MINIMUM REQUIREMENTS
- Strong computer skills including mastery of the Microsoft Office Suite (Word, Excel, Outlook). Proficiency with typing and keyboard use is important when processing customer transactions.
- Outstanding customer service skills as well as the ability to multi-task in a fast-paced environment.
- Exceptional phone and communication etiquette including the use of in-house texting and email programs.
- Dedicated team player able to work effectively with internal and external customers.
- Manual dexterity and capable of working with small repairs.
- Prior experience in the jewelry/watch industry is strongly preferred.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
- Volunteer time off
Work Location: In person
