OneSource RCM is a small, veteran-owned medical billing and revenue cycle management company serving healthcare providers across the United States. We specialize primarily in behavioral health and other outpatient medical specialties, providing billing, credentialing, consulting, and revenue cycle management services.
We're hiring our first team member and are looking for someone who wants to grow with the company. This position is ideal for someone who enjoys solving problems, learning new systems, and taking ownership of their work.
Healthcare experience is required. Medical billing experience is preferred but not required. We are willing to train the right candidate who demonstrates strong critical thinking skills, professionalism, reliability, and a genuine desire to learn.
This is not a repetitive data entry position. Every insurance company, payer portal, and client practice operates differently. Success in this role comes from curiosity, persistence, organization, and the ability to think through unfamiliar situations independently.
Responsibilities
- Submit electronic insurance claims accurately and timely.
- Review and resolve claim rejections prior to submission.
- Investigate denied and underpaid claims.
- Prepare and submit appeals and reconsiderations.
- Verify insurance eligibility and benefits.
- Post insurance payments and adjustments.
- Maintain accurate account documentation and billing notes.
- Research payer policies and determine appropriate billing solutions.
- Communicate professionally with client practice staff, patients, insurance companies, and third-party vendors.
- Learn multiple client workflows, payer requirements, and software platforms.
- Identify trends and opportunities to improve billing processes.
- Maintain HIPAA compliance and protect confidential patient information.
- Assist with other revenue cycle, credentialing, consulting, and administrative tasks as business needs evolve.
Qualifications Required
- Healthcare experience.
- Strong computer skills.
- Excellent written and verbal communication.
- Exceptional attention to detail.
- Strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Demonstrated critical thinking and problem-solving abilities.
- Reliable, dependable, and accountable.
- Willingness to research unfamiliar issues and think beyond standard procedures when appropriate.
- Ability to prioritize work with minimal supervision.
- Commitment to maintaining HIPAA confidentiality.
Preferred
- Medical billing experience.
- Experience with insurance claims, denials, appeals, or eligibility verification.
- Behavioral health billing experience.
- Credentialing or provider enrollment experience.
- Experience working remotely.
Experience With Any of the Following Is Helpful:
Clearinghouses
- TriZetto
- Claim.MD
- Office Ally
- Apex EDI
Practice Management / EHR Systems
- Tebra
- IntakeQ
- TherapyNotes
- Osmind
- RXNT
- Practice Better
- TheraNest
- CharmHealth
Software & Technology
- Microsoft Office
- Microsoft Outlook
- Zendesk
- Freshdesk
- VoIP phone systems
- SMS/MMS communication platforms
Experience with these systems is helpful but not required. We value the ability to learn new technology more than experience with any specific software.
Position Details
- Fully remote position.
- Company laptop provided and required for all work-related activities.
- Reliable high-speed internet and a quiet, professional workspace are required.
- Microsoft Teams is our primary communication platform. Participation in Teams meetings is required.
- Screen sharing and remote desktop access are routinely used for onboarding, training, collaboration, troubleshooting, workflow reviews, and quality assurance.
- Local onboarding, training sessions, or occasional in-person meetings may be required based on business needs.
- Regular communication with client practice staff, patients, insurance companies, and vendors is part of the position.
- No sales responsibilities.
- This position begins as a 1099 independent contractor role with the potential for future W-2 employment as the company continues to grow.
- Hours and workload are dependent upon client volume and business needs. As with many small businesses, significant changes in client volume or contract activity could result in reduced hours or elimination of the position.
What We're Looking For
We're looking for someone who enjoys figuring things out.
Medical billing is constantly changing. Insurance companies update policies, software evolves, and every client has unique workflows. We need someone who is naturally curious, enjoys researching answers, and isn't afraid to tackle unfamiliar problems.
We can teach billing processes and software. We cannot teach curiosity, integrity, accountability, or a strong work ethic.
The ideal candidate enjoys solving puzzles, communicates professionally, pays close attention to detail, and takes pride in producing accurate work. They are comfortable working independently while also recognizing when collaboration or guidance is appropriate.
As our first employee, you'll have the opportunity to help shape workflows, contribute ideas, and grow alongside the company. Your work will have a direct impact on our clients' success and the future of OneSource RCM.
Application Requirements
To be considered for this position, applicants must submit both a resume and a cover letter.
Your cover letter should be no more than one page and answer the following questions:
- What attracted you to this position, and why do you believe you would be successful in this role?
- Describe a time you encountered a problem at work that did not have an obvious answer. How did you approach it, and what was the outcome?
- This position requires working independently while knowing when to ask for guidance. How do you balance solving problems on your own with seeking assistance when appropriate?
- What strengths, skills, or experiences would you bring to OneSource RCM that would help contribute to our clients' success?
- Why are you interested in joining a small, growing company rather than a larger organization?
Applications submitted without both a resume and cover letter may not be considered.
About OneSource RCM
OneSource RCM is a veteran-owned medical billing, credentialing, consulting, and revenue cycle management company dedicated to providing personalized service for healthcare providers across the country.
Unlike many billing companies, we do not outsource work overseas. We believe in transparency, accountability, strong client relationships, and solving problems rather than simply processing claims.
If you're looking for a position where your ideas matter, your work has a direct impact, and you'll have the opportunity to grow alongside a small but ambitious company, we'd love to hear from you.
Pay: $2,000.00 - $3,000.00 per month
People with a criminal record are encouraged to apply
Application Question(s):
- Describe something you taught yourself in a previous job. How did you learn it?
- Describe a difficult problem you solved at work that did not have an obvious solution.
- Are you comfortable using multiple software applications simultaneously throughout the workday?
- Are you comfortable participating in video meetings and screen sharing for training and collaboration?
Education:
Experience:
- healthcare: 1 year (Required)
- Medical billing: 1 year (Preferred)
Language:
Shift availability:
Work Location: Hybrid remote in Baltimore County, MD
