Role: Client Services Project Coordinator
Location: Remote
Position: 12-months Contract
Pay rate: $21/hr. on W2 (non-benefited)
Work Schedule: M-F 9am-5:30pm (Flexible)
Client: Epiq Global
Position Summary:
This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. In addition to helping support the PM in overall project execution, the Project Coordinator will partner with several internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and Claims Operations.
Job Description:
Top Required Skills:
1. Analytical & Critical Thinking: Capability to analyze project reporting, identify issues or process improvements, gather relevant information quickly, and manage complex tasks in a fast-paced environment.
2. Attention to Detail & Documentation: Strong attention to detail when preparing project reports, drafting client-facing materials (telephone scripts, website text), and assisting with business rules to ensure accuracy and quality.
3. Cross-Functional Collaboration: Ability to work effectively with multiple internal teams (e.g., Data Services, Product Development, Print/Mail, Call Center, Claims Operations) throughout the project lifecycle to meet objectives.
4. Project Coordination & Execution: Skill in supporting project execution by managing deadlines, coordinating kick-off meetings, tracking deliverables, and ensuring projects are completed on time, within budget, and to quality standards.
5. Client Communication Skills: Ability to respond to client communications clearly, calmly, and professionally, understand client needs, and relay feedback internally in a timely and accurate manner.
Job Responsibilities:
- Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
- Internal Collaboration - Responsible for working with internal operational groups throughout the projects’ lifecycles and coordinating deliverables to meet project objectives.
- Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.
- Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client, draft project telephone scripts and website text, assist in development of business rules.
Towards this goal, the Project Coordinators will work with the Project Managers in Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.
Job Qualifications and Requirements:
- 1+ year work experience with direct client/customer contact in a professional environment
- Excellent verbal and written communication skills with a professional, calm demeanor
- Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment
- Bachelor’s Degree or other relevant industry experience is preferred
- Experience with MS Office Suite, specifically Word, Excel, and Outlook
Pay: $19.00 - $21.00 per hour
Work Location: Remote
