Are You a People Person?
Do you want to do meaningful work that supports your community and the environment? Tri-Valley Transit (TVT) has spent 50 years providing critical transportation services to Vermont communities and this year we're celebrating our 50th Anniversary. With our recent acquisition of Green Mountain Transit's rural service area, TVT has grown even further, adapting quickly to changing rural transit regulations while continuing to deliver strong, sustainable growth.
Our Customer Service Representatives are the friendly voice that connects riders to the services they depend on every day. If you're passionate about making a difference in people's lives, this is an exciting and rewarding opportunity to join our team.
What You'll Do
- Answer incoming calls and book rides in accordance with demand response programs, including Medicaid NEMT and general public demand response
- Respond to inquiries from the general public in a friendly, compassionate manner
- Support Broker Services department staff as needed
- Assist the Broker Services Manager with volunteer driver coordination and scheduling
- Learn and work simultaneously across multiple software programs and screens
- Handle a high volume of calls in a fast-paced, sometimes noisy environment while maintaining focus and accuracy
- Perform other duties as assigned
What You Bring
- High school diploma or equivalent
- Two (2)+ years of customer service experience; call-center experience a plus
- Strong attention to detail and accuracy
- Excellent verbal communication and active listening skills
- Ability to remain calm under pressure and manage multiple competing priorities
- A positive attitude, high level of professionalism, and commitment to confidentiality (including HIPAA requirements)
- Comfort working with a diverse population and as part of a team
- Proficiency with Microsoft Office Suite, Google products or ability to learn quickly. Familiarity with transit route software a plus.
- Ability to sit for extended periods at a computer while answering frequent phone calls
- Ability to occasionally lift up to 15 lbs., climb stairs, and stand
Why Join Tri-Valley Transit?
Compensation & Time Off
- Starting wage of $24.10/hour
- 12 paid holidays every year, plus PTO starting at 13 days annually and growing to 25 days with tenure, over 24 days off in your first year alone
- Two paid bereavement days for immediate family, with additional unpaid bereavement leave available when you need it
- Professional development support, 50% reimbursement of tuition and mileage for approved job-related courses
Health & Wellness
- Health insurance through BlueCross BlueShield of VT (Select Gold CDHP), TVT pays 100% of your premium, plus a Health Reimbursement Arrangement (HRA) that covers 75% of your deductible
- 50% employer contribution toward spouse and dependent health coverage
- Dental (Northeast Delta Dental) and vision (VSP Signature) insurance, 50% employer-paid
- Short-term and long-term disability insurance through Mutual of Omaha
- $25,000 in life insurance, plus accidental death & dismemberment coverage
- Employee Assistance Program (EAP) through Invest EAP, confidential counseling, legal & financial consultations, and wellness resources for you and your household
Retirement & Financial
- 401(k) and 403(b) retirement plans, TVT contributes up to 3%, starting upon hire, with additional 2% employer match with a minimum 3% employee contribution
- Public Service Loan Forgiveness (PSLF) qualified employer
Additional Recognition
- Employer Support of the Guard and Reserve (ESGR) recognition
*(Sign on Bonus paid upon satisfactory completion of 90 days of employment)
About Tri-Valley Transit
For 50 years, Tri-Valley Transit has been a nonprofit leader in connecting Vermont communities through safe, reliable transportation. Following our recent acquisition of Green Mountain Transit's rural operations, TVT has continued to adapt to evolving rural transit regulations while driving profitable, sustainable growth, all in service of the riders and communities who depend on us.
Equal Opportunity Employer
Tri-Valley Transit is proud to be an Equal Opportunity and Affirmative Action employer, committed to fostering a diverse, inclusive, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, place of birth, age, sex, sexual orientation, gender identity, marital status, disability, veteran status, crime victim status, HIV status, genetic information, or any other legally protected status. We believe our diverse and inclusive workplace culture enhances our performance and our ability to fulfill our mission.
Apply today and help keep Vermont moving.
Pay: From $24.10 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
