Customer Service Associate
SRQ Fabrications Inc. is seeking a dedicated and personable Customer Support Representative to join our team. This role involves providing exceptional service to our customers, answering inquiries, resolving issues, and processing orders.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Assist with product information, order status, and troubleshooting.
- Process open orders, returns, exchanges, and warranty claims.
- Work closely with other departments to resolve complex issues.
Qualifications:
- Strong communication skills, both verbal and written.
- Experience in customer service or a related field is a plus.
- Problem-solving mindset and attention to detail.
- Ability to work in a fast-paced environment.
Benefits:
- 5-day work week (Monday - Friday)
- 2 weeks PTO
- Sick days and paid holidays
- 401(K) match
- Health, dental, and vision insurance
- Monthly free lunch
If you're passionate about helping others and want to be part of a growing team, we'd love to hear from you!
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Do you have any knowledge of vehicle parts?
Experience:
- Customer service: 2 years (Preferred)
Language:
Work Location: In person
