Division/Department: Food & Beverage
Job Title: Crown and Concession’s Attendant
Reports To: Food & Beverage Management
Type of position: Non-Exempt / Hourly
Employee Classification: Seasonal
Location: Bryson City, NC
Compensation: $12 - $14 per hour plus gratuities and commissions on Retail product sales
Job Summary: To provide an excellent experience for our guests through proper steps of service and maintain a great work environment. To ensure the comfort and safety of passengers aboard the train. To serve snacks and beverages in a safe and professional manner. Enhance guest experience with prompt, courteous service and narratives.
Essential Duties and Responsibilities:
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Check with MOD for daily numbers and objectives.
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Ensure all service is performed in a consistent professional manner following Food & Beverage Management guidelines.
- Inspect passenger cars prior to boarding to ensure cleanliness, proper setup, and supply levels.
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Provide a snack and drink service during excursions.
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Promote retail products to all train passengers to ensure each guest has the opportunity to make a purchase.
- Strive to accommodate guest wishes to the fullest extent feasible.
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Provides information regarding train route, layovers, box lunches, board/de-boarding, historical narratives, and safety information to passengers.
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Engage customers by demonstrating strong customer service skills as part of the overall team.
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Maintain full, proper uniform throughout the entire shift.
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Aids with crown seating and boarding.
- Maintains a clean and sanitary environment in compliance with all local and federal health codes.
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Adhere to company service standards, procedures, and policies.
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Support concession operation during layovers by assisting in designated areas for a least 15 minutes, rotating between the food trailer, concession car, and operation of square.
- Assist guests with use of the QR code menu for alcohol sales and comment cards.
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Other duties as requested.
Work Environment:
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Able to work long days which include prolonged standing and lifting of objects up to 25 lbs.
- Capable of performing duties in a variety of weather conditions, from extreme temperatures to rain or snow.
Education, Skill and Work Experience Requirements:
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Ability to communicate effectively in both written and spoken English.
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Must be self-motivated and disciplined.
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Must be at least 18 years of age. Will be required to sell beer and wine.
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Must meet weekly/monthly Retail sales goals.
- Minimum of one year of customer service experience, which includes cash handling.
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Good balance/equilibrium: not affected by motion and able to travel by train.
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Must possess organizational skills with the ability to multi-task while prioritizing workload with a practical, flexible, and innovative approach to work.
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Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.
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Available to work a variety of shifts including weekends and holidays.
- Must have a professional appearance with good personal hygiene.
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Must pass a pre-employment background check.
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Able to maintain dependable work attendance and flexibility with assigned work schedule to include weekends, holidays, and varied shifts.
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Knowledge of Square and wireless technology to process payment transactions.
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Capacity for cash handling and daily reporting skills.
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Potential for upselling both alcoholic and retail items aboard the train.
This is a job description, not intended to be specific. We work as a team at GSMR, and you may be asked to do additional tasks.
