Technician, Help Desk (226 Days) -(RTP20260618-024)
Description
Provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate
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Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions
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Document each customer interaction through the incident management application
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Respond to telephone calls, emails ,chat and personnel requests for technical support
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Assign incidents to appropriate IT departments and technicians
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Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users
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Support computers, mobile devices, digital A/V equipment and peripherals
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Support instructional software applications
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Attend training and meetings as required
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Follow attendance policy as assigned by supervisor
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Perform other functions that may be assigned by Infrastructure Department and/or supervisor
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Follow all rules, regulations, and policies of Dallas ISD
Qualifications
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Accredited High School Diploma or equivalent (U.S.A. Equivalency); and two years experience in Information Technology support services
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A+ Certification preferred
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Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
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Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
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Knowledge in troubleshooting and resolving operating system and software issues
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Knowledge in troubleshooting and resolving technology hardware failures
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Strong verbal and written communication skills
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Knowledge of audio-visual devices preferred
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Knowledge of TCP/IP and basic networking protocols
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ITIL V3 Certification preferred
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Must maintain confidentiality
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Excellent customer service skills
Work Locations: Edtech-Enterprise Support Services 5501 LBJ FWY SUITE 1000 Dallas 75240
Job: Help Desk Technician
Full-time
Minimum Salary: 41,909.00
Median Salary: 51112.00
Job Posting: Jul 6, 2026
