Responsible for providing advisor support and/or service to clients. Perform up to 50% client relationship specialist duties, work with various financial planning software (Money Guide Pro, Holistiplan, Income Solver), and collaborate with wealth advisors before, during, and after client meetings to accelerate learning.
- Facilitates and executes tasks and ensures prompt and complete follow through and maintains progress review meeting schedule
- Actively maintains advisors’ calendars and schedules also confirms appointments
- Prepare performance reports, including certain institutional reports
- Shadows wealth advisors in client meetings
- Follows up with clients for additional information required by advisors
- Meets with clients as requested by advisors and follows up on client questions and concerns with advisors
- Serves as contact/resource for clients calling with questions regarding their asset management accounts
- Communicates daily with asset management team members regarding items that affect clients
- Attends or Performs Progress Review meetings regarding financial plans and investment accounts
- Maintains contact with client and/or advisors to review plans based on modified goals and needs of client or changes in investment markets, tax laws, retirement and insurance opportunities
- Researches information to resolve complex client situations
- Monitors’ investment accounts to ensure planned strategy is being implemented and transfers are proceeding properly
- Works with advisors to onboard new clients from initiation through completion
- Requests contracts, driver’s license copies, and other appropriate new account and/or account transfer paperwork
- Oversees transfer of assets and/or accounts to JFS
- Coordinates preparation of an Investment Policy Statement (IPS) for each account prior to assigning a model to or trading the account
- Ensure that accounts are properly set up in AdvisorView, including custom fields and sets and CRM
- Works directly with clients and custodians, as needed and appropriate
- Communicates daily with asset management team members regarding items that affect clients
- Maintains appropriate documentation and records, as required by custodians and other regulatory bodies
- Serves as contact for National Advisors Trust Company, Fidelity, and Schwab to provide requested information as needed
- Processes additional funds into existing accounts as instructed
- Provides delivery instructions for various types of assets. Processes daily deposits
- Fulfills distributions requests, including ensuring cash availability
- Processes account closures and client terminations, including launching appropriate workflows involving compliance, operations, and billing
- Completes required and requested account maintenance and account service (ex. beneficiary changes, address changes, etc.)
- Run reports and global reports in AdvisorView as needed
- Interacts with other employees to promote smooth workflow and identify and resolve problems
- Advances the firm’s image and accomplishes results, which supports the mission of JFS Wealth Advisors
1. Run reports and support Wealth Advisors as needed
2. Possess a working knowledge of JFS’ compliance and operational policies and procedures and abide by them while fulfilling this position’s responsibilities
3. Serves as backup for other Client Relationship Specialists
4. Updates Processes and Procedures as assigned
5. Assist with any fee items requiring attention as needed
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an inclusive list of all responsibilities required of the person in this position.
To be successful, an individual should demonstrate these competencies:
- Problem Solving – Solve problems efficiently and analyze information to develop solutions independently or with teams.
- Technical Skills - Assesses own strengths and weaknesses, pursues professional development opportunities, continuously build knowledge and skills, and shares expertise with others.
- Client Service – Handle challenging situations, respond promptly to client needs, seek feedback, and ensure follow-through.
- Teamwork - Balances responsibilities, value input, and build positive relationships to reach team goals.
- Ethics - Treats people with respect, keep commitments, act ethically, and uphold organizational values.
- Professionalism - Approaches others tactfully, reacts well under pressure, respects all, accepts responsibility, and maintains confidentiality regarding client names, financial information and all other matters.
- Attendance/Punctuality – Be consistently present and punctual, ensure responsibilities are covered, and attend appointments on time.
- Dependability – Take responsibility for actions, work extra hours when needed, and complete tasks or communicate alternate plans.
- Bachelor's degree (B. A.) from a four-year college or university with a major in Finance.
- Must be actively studying for the series 65 or CFP.
To be successful, an individual must be able to perform each essential job function. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to analyze and interpret business journals, technical procedures, and government regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Commitment to work toward CFP registration and license
- Valid driver’s license
- Must be client service and team oriented
- The employee must maintain complete confidentiality regarding client names, financial information and all other matters
- The position requires occasional overtime
- Occasionally works at client locations which require the use of the incumbent’s own vehicle
Prolonged periods of sitting at a desk and working on a computer
- Required to stand; walk; use hands to finger, handle, or feel
- Lift up to 10 pounds as needed
