Safe Hands Warm Hearts (SHWH) is a fast-growing, tech-driven home care agency in Michigan. We are looking for a driven, highly organized Home Care Admissions Specialist to join our core team in Novi, MI.
If you thrive in a fast-paced, metric-driven environment, and want a role where your ability to close and process cases directly dictates your bonus checks, this is your sign to apply.
Core Responsibilities
- Admissions & Pipeline Management: Aggressively manage a high-volume pipeline of family caregivers and inbound client leads. Confidently reach out to prospects, pitch our agency’s advantages, and quickly convert them into active, billable cases.
- Manage Family Caregivers: Oversee the ongoing success of enrolled family caregivers. Monitor and enforce strict EVV compliance, ensure timely timesheet submissions, and coordinate actively with state caseworkers. Partner directly with internal payroll and billing teams to ensure flawless end-to-end operations.
- Referral Source Networking: Proactively build and maintain strong strategic partnerships with B2B referral sources, including MCO case managers, AAAs, and VA social workers, to secure steady streams of unstaffed cases.
- Troubleshooting & Support: Act as the technical and administrative lifeline for families. Guide caregivers through the app setup, assist with complex state paperwork, provide hands-on tech help, and deliver timely follow-ups to make enrollment effortless.
Ideal Candidate Profile
- Home Care Industry Expertise: Minimum 2 years of experience working internally at a non-medical home care agency. You must be familiar with Private Pay, LTC, Michigan Medicaid Waiver programs (AAAs, MDHHS Home Help, MICH program/MCOs) and VA home care workflows.
- Software Proficiency: Direct, hands-on experience utilizing HHAExchange or similar home care softwares is a strong plus.
- Sales-Driven Mindset: A natural closer who is hungry, accountable, and entirely comfortable with fast outreach, persistent follow-ups, and ensuring no lead falls through the cracks.
- Tech-Savvy: Highly capable of navigating database software and equally skilled at patiently troubleshooting app and tech issues for non-technical family members over the phone.
- Operational Ownership: A self-starter who thrives in an environment where your compensation is directly tied to the growth, clean billing data, and compliance of your portfolio.
Why You’ll Love Working Here
- Competitive Salary: $55,000 to $65,000 base (based on experience).
- Aggressive Bonus Structure: Up to an additional 25% of your salary in performance bonuses, tied directly to successfully billed hours and conversion metrics in your pipeline.
- Modern Work Culture: No legacy corporate red tape. We are fast, responsive, and highly supportive of our team.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Application Question(s):
- Do you have at least 1 year of experience working in an administrative, intake, or sales capacity specifically for a Home Care Agency?
- Do you have direct experience working with Private Pay, LTC, Michigan Medicaid Waivers, AAAs, or MDHHS Home Help?
Work Location: In person
