Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Hampton by Hilton St. Thomas, V.I.
Pay Range: $65,000-$70,000 USD Annually
POSITION SUMMARY:
This position is to act as the Manager on Duty responsible for maintaining established revenue, cost and quality for all Rooms Division departments to include Front Desk, F&B, and Housekeeping.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:
- Ensures the efficient and effecKve operaKon of the Front Desk, Housekeeping & F&B Hospitality.
- Close out Front Desk bank at the end of shiO.
- Handle check-in and check-out of hotel guests.
- Respond to guest requests.
- Coordinate reservations.
- Follow room inventory and monetary controls.
- Oversees day-to-day hotel operations as delegated by Management.
- Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
- Participates in the development of short term and long term financial and operational plans for the hotel.
- Drive operational consistency across all departments by routinely reviewing brand standards and coordinating internal self-audits to ensure compliance
- Oversee all food and beverage operational controls, including inventory management, purchasing, and cost monitoring to ensure efficiency and profitability
- Ensure compliance with food safety, sanitation, and handling standards in accordance with brand and local health regulations
- Inspect guestrooms and public spaces for cleanliness, proper inventory, and item quality and safety.
- Assist with scheduling team members across all departments in alignment with operational needs and established staffing levels.
- Ensures that guest satisfaction is consistently obtained.
- Maintains company standards in all departments.
- Ensures security and safety for the hotel’s assets.
- Meets assigned departmental budgets and monitors financial statements.
- Establishes and maintains an appropriate level of community involvement.
- Remains current on business trends and local activities.
- Assists with Hiring and performs performance evaluations, as well as training and development of team members under supervision.
- Ensures proper handling of guest complaints.
- Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
- Maintains compliance with all local, state and federal laws and regulations.
- Ensures Hotel policies and procedures are adhered to.
- Approves department schedules per budget and service level.
- Acts as Manager on Duty as required by Management staffing levels.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
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Requires advanced knowledge of the hospitality and business management fields.
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Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
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Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
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Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
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Requires highly developed communication skills in leading Ambassadors and guest satisfaction.
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Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors.
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Must have excellent literacy skills necessary for reports, policies and procedures.
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Must have vision ability in order to visually inspect hotel.
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Must have mobility to walk through the front and the back of the hotel
Other:
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Being passionate about people and service.
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Strong communication skills are essential when interacting with guests and employees.
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Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
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Basic math skills are used frequently when handling cash or credit.
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Problem-solving, reasoning, motivating, and training abilities are often used.
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Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
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Team Driven and Values Based Culture
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Medical/Dental/Vision
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Vacation & Holiday Pay
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Same-day pay available
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Employee Assistance Program
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Career Growth Opportunities/ Manager Training Program
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Reduced Room Rates throughout the portfolio
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Third Party Perks (Movie Tickets, Attractions, Other)
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401(k)
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Employee assistance program
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Employee discount
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Flexible schedule
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Flexible spending account
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Life insurance
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Parental leave
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Referral program
