The Oracle Employee Relations team is looking for an ER Consultant 1 - Data Center People Support to join our on-site data center HR support team in Abilene, Texas. The Oracle ER team is a results-oriented team that works with employees and leaders to help make Oracle a great place to work. We are a team of skilled human resource professionals who enjoy working in a collaborative environment within a fast-paced, dynamic, and innovative technology organization.
Oracle Data Centers operate 24/7 to support mission-critical cloud infrastructure. The ER Consultant 1 - Data Center People Support is an on-site, entry-level ER role supporting Abilene, Texas. This position supports routine employee relations intake, case documentation, manager process guidance, and timely escalation of higher-risk matters. The role partners closely with Human Resources, Employment Practices, Legal, HR Ops/Payroll, Benefits/Leave, Security, and other HR Centers of Excellence to help ensure consistent, confidential, and timely resolution of workplace matters.
Work Environment Requirements:
This role supports a 24/7 operation and requires consistent on-site presence at the Abilene, Texas facility, including interaction with day and night shift teams. The role is subject to controlled-access protocols, which may include biometric identity verification for secure site entry.
Coverage Model:
- Core on-site coverage: ~7:00 a.m. - 10:00 p.m. via overlapping shifts
- Example shifts (may vary): 8a-5p, 10a-7p, 1p-10p
- Weekend/holiday coverage: rotating schedules
Overnight coverage: structured handoffs and escalation path; on-call participation may be required based on site needs
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Responsibilities
- Serve as an on-site first point of contact for routine employee relations questions and intake from employees and frontline managers; explain process steps and escalate as needed.
- Perform structured intake, triage, and documentation in the ER case/ticketing system; maintain accurate notes, supporting materials, and next-step tracking through resolution.
- Support ER Consultants and HR partners with day-to-day employee relations matters, including workplace concerns, conduct follow-up, attendance issues, and policy questions, escalating more sensitive or complex issues as appropriate.
- Support routine manager coaching by preparing documentation, templates, timelines, and talking points for review by ER or HR partners.
- Coordinate ER workflows such as scheduling conversations, collecting relevant documents, confirming action items, and ensuring timely handoffs while maintaining confidentiality.
- Identify and promptly escalate elevated-risk concerns, including discrimination, harassment, retaliation, threats, workplace violence, serious safety/security concerns, or other matters requiring specialized review.
- Maintain on-floor presence across buildings and shifts; build relationships with employees and shift leaders and share recurring themes with ER and HR leadership.
Support ER reporting, case tracking, communications, process improvements, and other HR projects as assigned.
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